David Mwaura (View My Profile)
Ashford Tours and Travel Ltd was established in 2001 as an incoming tour company as well as outbound Travel Agent based in Kenya.
Over the past years the company grew by leaps and bounds and today it is one of the leading tour operators in Kenya also offering Air Ticket arrangements to its growing number of clients across the World. Our trademark has all along been efficiency and personalized services to the clients. In order to attain the distinguished brand services, Ashford Travel had to invest substantially in the following areas:
Our main office is based in Twiga Towers, Muranga Road off Moi Avenue in Nairobi. Besides the main office in Nairobi, Ashford Travel maintains a branch office in Mombasa with a fleet of vehicles to cater for our Airport transfers and tours and travel requirements and facilitate. We have an affiliate office in Dar es Salaam to operate tours and travel services in Southern Tanzania, which include the game parks of Selous, Ruaha and Mikumi, and beach holidays on the Indian Ocean coastline. We have our own customer service staff in Zanzibar to personally look after our clients’ needs on the islands. We are maintaining these offices in the key tourist centres simply to ensure personal attention to our guests.
We have Installed Galileo Air Ticket booking systems to facilitate easy and efficient services to our customers inquiring about Air Travel. Our qualified staff will offer the most convenient flight schedule with the best available Air fares. Our staff will also provide information on destinations including visa requirements. Where required, we always deliver Air tickets to our customers offices.
Our offices are equipped with state-of-the-art communication equipments to facilitate contacts with our customers and suppliers. This includes 24 hours internet connection and modern computers. HF radio communication systems are also installed to establish constant contact from vehicle to vehicle and vehicle to base stations, especially while in the bush.
The Company has Increased the size, and quality, of our fleet to over 10 safari vehicles, and 4 saloon vehicles for personalized Airport transfers. We also hire them out to our esteemed customers only. This does away with the problem of sub-contracting vehicles, which inevitably compromises the quality of services.
Ashford Travel Employ the best driver-guides and operations staff with expert knowledge in wildlife and other areas of tourist interest. The driver-guides are continually under training in clients safety, wildlife, general knowledge and foreign languages: English, Japanese, German, and Spanish. Altogether the company has a total of 14 employees and 8 part time guides.
Ashford Travel Maintain the Flying Doctor membership to cover our guests individually for instant rescue and medical evacuation to Nairobi. Client participation fee: US$15 to US$25 from all over Kenya and Northern Tanzania and US$30 to US$50 for Southern & Western Tanzania and Zanzibar.
Ashford Travel is streamlined to operate in all tourist circuits in Kenya which cover wildlife safaris including camping; beach holidays; cultural and historical tours; walking safaris and mountain climbing. We are also marketing out-bound programs especially those combining Kenya with Tanzania and Uganda.
Ashford Travel also introduced camping safaris in 2004. It started with budget camping for a year and then ventured into standard camping in response to a different level of clientele. In 2006 was the introduction of another product of a higher level, semi-luxury camping, again a direct response to the market. All three products, budget, standard, and semi-luxury camping, came to be so popular that we had to establish an independent unit for camping to cater for the expanded operation.
Our safari vehicles are specifically converted for maximum space and comfort. All of them have roof hatches to facilitate good viewing and convenient photography while doing game drives. We have introduced a larger version of 4X4 Land-rover and Land-cruiser, which is wider, longer and more spacious, with 6 window seats in the passenger cabin, panoramic sliding windows, and an open roof, excellent facilities for sight seeing and game viewing.
Ashford Travel is constantly investing in product development, for we know it is in our interest as well as our duty to ensure that all our guests go back home happy and satisfied with the destination Tanzania. Only this way will they be our good ambassadors to others and come back again to visit us.
Ashford Travel is involved in community development, working hand in hand with local communities together with non-profit Organizations, like the Rotary, to help the Kenyan people lead a better life.