Guest Reviews

Overall Rating: 129 Reviews


  • An overpriced view in need of a remodeling

    09/09/2013

    Let's start from the beginning: the view from this hotel is amazing. but, that's it. the hotel decor is very outdated (i've visited this hotel many times ...

    Let's start from the beginning: the view from this hotel is amazing. But, that's it. The hotel decor is very outdated (I've visited this hotel many times and it's looking old and decayed). The location is very far from anything else, so you need a car to move around. The food is average and VERY expensive. Also, don't expect local food inside the hotel. Your best bet is going out to local restaurants and kiosks. There's not much to do after sunset. Palomino Island is nice to visit and the ferry trip (free to guests) is not long. But the ferry runs from 9am until 3pm (to the island) and the hotel doesn't have a beach. Didn't try the pool because it's usually very crowded. You have to pay extra for the water park. The service everywhere in the hotel is very slow (check-in, at the restaurants, etc). At least everyone was very friendly and helpful. Overall, it's ok, but not worth the money you pay. FYI: we saw a huge cockroach at the restaurant near the lobby (by the bar area). Gross.

  • Good but not great

    07/09/2013

    Get a snack and take the shuttle bus, the resort is an hour away from the airport. the rooms are nice, a little outdated, but clean and the bed is ...

    Get a snack and take the shuttle bus, the resort is an hour away from the airport. The rooms are nice, a little outdated, but clean and the bed is comfortable. The whole resort is remarkably clean for its size but the service is lacking. Very few friendly servers at the pools, restaurants, and bars. I often felt I rushed or was a bother. The restaurant prices are high for average quality. The best part of the trip was the chartered boat to go snorkeling for the day. Our captain, Roberto, was super friendly and knowledgeable. Wish we met him on our first day instead of our last day. This is a great place to get away but not if you want to see PR as you will definitely have to rent a car if you want to venture outside of the resort. 

  • Beautiful Resort

    07/08/2013

    The resort is beautiful, it's like paradise. but don't eat breakfast there it is way to expensive. for 3 adults and a child i paid $103 for buffet ...

    The resort is beautiful, it's like paradise. But don't eat breakfast there it is way to expensive. For 3 adults and a child I paid $103 for buffet and it was not good.

  • Not "Waldorf" quality

    02/24/2013

    The view- beautiful! the restaurants and waitstaff- amazing. that is where it ends. the hotel is " no frills". no special touches, no frills. very basic. the pool is, believe it ...

    The view- beautiful! The restaurants and waitstaff- amazing. That is where it ends. The hotel is " no frills". No special touches, no frills. Very basic. The pool is, believe it or not, freezing. Service at the pool- non- existent. We rented a cabana for the week, cancel it. The cabanas are shabby and the service was horrid. There was one server, he ran all day, but he was the only one for the entire south pool. While we were there, during Feb. break, the staff was wrapping palm trees with lights for a party. They were asking people to leave their lounge chairs so they wrap them in the middle of the afternoon. We ordered a salad for lunch. After 45 minutes we were told, I quote..." Oh yeah, they are going to make that for you." The rooms were in need of a face lift. There were small ants and the drawers made your clothes smell, so we used the closet. The doors, all noisy. The room doors all slam. All night you hear them slamming. They do not close, so you have to push on it to close. The bathroom doors slam, you hear that too. The hotel itself- disorganized! They had a beautiful fireworks show- saw it accidentally,not a mention. No organized activities. We were truly disappointed. Not sure how they call themselves a "Waldorf " :(

  • staff very friendly, beautiful view, horrible rooms

    02/21/2013

    When you arrive staff is there to greet you and help you. the views and the private island are worth the stay. the private island has a lot of activities. ...

    When you arrive staff is there to greet you and help you. The views and the private island are worth the stay. The private island has a lot of activities. We snorkeled and kayak. It does cost to kayak and jet ski, but a lot of fun. There food is ok, but not worth the money. Rent a car and eat at the local resturants off the resort and visit the rain forest. Walmart is close. Our room smelled bad, the rooms also have mold, but we were only in the room to sleep and shower. Rooms are spacious. Pools are nice, but cold. Take a lot of money. Also cost to park..twenty a day. Great shopping at the resort.


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El Conquistador Resort  A Waldorf Astoria Resort
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El Conquistador Resort A Waldorf Astoria Resort
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El Conquistador Resort A Waldorf Astoria Resort
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Fajardo , Puerto Rico 738








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