I reserved a king-size-bed room (deluxe room in the main tower). But at the check-in time, I was told only twin-bed room was available. Hotel room is clean and in good condition. Bathroom has dirty grout and needs update. Not sure whether the rooms in the other towers are better. Many good restaurants are within walking distance.

I think you get what you pay for. The staff are not all that skilled in answering basic questions about travel in Singapore. They seemed to be more concerned about filling in their daily work sheets, than dealing with guests's issues. I went to the Business Centre, to send a fax, but it was closed. When someone came to assist, she tried a quite a few times to send an o/s fax. It turned out that she forgot to add the international dialling code.

Let's start with internet access at $27/day from a wired link in your room -- might be high for wireless access, but excessive for wired links in this high-tech city (of course, they're outsourcing the service to Malaysia, so who knows). Then, despite the service stating you'll have time remaining after checkout, you don't.

The floors (at least in the "old" highrise) reek of smoke, and the beds are like boards (firm is fine, but these are something else again). If you get stuck here by your travel agent, like I did, avoid the rooms by the elevators, unless you really like the sounds from the shafts (26 floors) all night. International direct calls are problematic and spotty. The elevators are plagued by glitches. Certain ones keep forgetting floors entered and send you back to the lobby, and others take you to your floor and...don't open -- you have to press the "open door" key repeatedly and hope it happens before the elevator goes to another call. Then you can get to your door, 20+ flights up, and have your room key not work.

Oh, and if you think being assigned to a crap room on a "Carlton Club" floor gets you into the Club, you're wrong. Unlike chains like Marriott, Sheraton, Hyatt, and even some better Holiday Inns, no such courtesies apply here.

You'd be a fool to stay here, and I won't ever do so again. Management wanted to have a chat just *after* I'd checked out. Not exactly a helpful service. But at that point there's really not much to be done, anyway. Stay elsewhere and have a better time in Singapore.