I read some of the reviews about this hilton and had some concerns about staying there. i went to the recent nctm conference is hartford and stayed at the hilton. ...
I read some of the reviews about this Hilton and had some concerns about staying there. I went to the recent NCTM conference is Hartford and stayed at the Hilton. It was VERY good! Clean lobby, clean bathrooms, clean room, friendly staff. The bellman even escorted us out to the bus stop because we couldn
This hotel has horrible customer service! and don't be fooled by the pool and ho
Check in wait time was very long! once we finally got up to our room, and started to un-pack, another couple entered our room, with their own keys to ...
Check in wait time was very long! Once we finally got up to our room, and started to un-pack, another couple entered our room, with their own keys to OUR ROOM!!! I was stunned, they were stunned, it was a totally horrible experience. The other couple went back to registration to get things settled out, I figured I needed a cold drink, so my husband and I took down the hall to find the ice and soda machines, and when we walked back down the hall to our room, our key DIDN'T WORK!!! We both had only our socks on!! So down I went to the front desk, and of course there was a line still of about 6 people waiting to check in, and guess what I GOT TO WAIT in line AGAIN!!! IN SOCKS!!! I was offered an apology, and free breakfast!!! WOW really, but what else could they do;( we were attending a concert that night, and were planning our getting ready time by the clock in the room, and while my husband was checking the weather channel he noticed the time was wrong, the clock in the room was 32 minutes FAST!!! Thank gosh he noticed that!! The bed was great, except for the stains on the matress pads;( and the juice or something sticky all over the bedside table, and the crumbs on the floor between the bed and the wall. Also the pool had some brownish kinda clumps floating around the bottom of it, and the hot tub, is literally a hole in the floor, steel, jets are broken, and there is seating for 3 people. Just a very dirty overall feeling. I will never stay here again, and I can't believe they are a HILTON, what a sham to the HILTON name!
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