My husband and i booked this hotel for a third night of a business trip to dc. one of the reasons we chose it was for the swimming pool and ...
My husband and I booked this hotel for a third night of a business trip to DC. One of the reasons we chose it was for the swimming pool and whirlpool. At check-in we requested a late check-out the following day, as our flight was later in the afternoon and we hoped to do some sightseeing in the morning. I was told to check again in the morning.
After a busy day of sightseeing we decided to go and relax in whirlpool and swim. The jets in the whirlpool hardly worked and after swimming a couple of lengths of the small pool, my husband's eyes were bloodshot and the whites of his eyes were solid pink. They continued to bother him for the rest of the night, to the point that we were unable to go out as we had planned. Later, we saw a family that had been at the pool at the same time and the mother was using a straw to drop water into her young son's eyes!
When we talked to the gentleman at the front desk about the pool and asked if they checked the chlorine levels regularly, he said that they always check the levels and do not open it to the public if it is not safe. Later, he called the room to tell me that they don't actually use chlorine, but some sort of salt water treatment. My husband is a swimmer and swims regularly in different pools and lakes and has never had this reaction before. Still, nothing was done for us.
We attempted to dine at the hotel's on-site restaurant and were treated very unprofessionally and were essentially snubbed for not having a reservation - so we went elsewhere.
Finally, we checked again around 9 in the morning about the late checkout and were told that we were fine to extend it to 1:00pm. When we arrived back at the hotel at 12:30, we had been locked out of our room and had to go back down to get the keys reset!
Overall, compared to the hotel we had come from, we were very disappointed in this stay. The bed was comfortable, but while the room was insulated from outside noises, we could hear the people in the next room. We were also unimpressed with the lack of customer service in addressing the issues we encountered.
If we have the opportunity to visit DC again, we will NOT be staying here again!
Hotel night staff deserves promotion! And hotel was very good also.
Although it is only for sleeping, staying a good hotel is like a good icing on a cake. it makes all the difference in one's travel experience. this hotel ...
Although it is only for sleeping, staying a good hotel is like a good icing on a cake. It makes all the difference in one's travel experience. This hotel was good for what it offers: clean and big room, quiet setting, convenience, and very nice night staff who welcomes you after long hours of tiresome air-travel. All arrangements were done swiftly and surely, and I had very nice stay in this hotel. If I must say one downside, the room next to the elevator has some noise one may find disturbing... I stayed in a room right next to one of the elevators. The elevators makes some zoom noise when it moves up and down. In the quietness of the night, an overly sensitive person may find it irritating. But, it was nothing at all.
Stayed here for spring break with the kids. short walk from metro. we walked to most the spots from this central location.
it was nice having a very large room - ...
Stayed here for Spring Break with the kids. Short walk from metro. We walked to most the spots from this central location.
It was nice having a very large room - plenty of room to spread out. Very clean and nicely appointed. We all loved the free coffee/hot chocolate bar on the main floor. And the kids loved to race back to the hotel at the end of the day to get a free cookie!
Our family of 4 (kids 9 and 12 yo) enjoyed our 4 night stay. mom and dad loved the coffee machine in the lobby. kids and parents both loved the ...
Our family of 4 (kids 9 and 12 yo) enjoyed our 4 night stay. Mom and Dad loved the coffee machine in the lobby. Kids and parents both LOVED the warm cookies waiting for us after a day of sightseeing. The room was spacious and clean. The pool was small but kids still had fun. Hot tub was a welcome treat for tired feet/legs.
Location was good, but still a few blocks to Metro. On sunny days it was a pleasant walk. Several restaurants, pharmacy, grocery nearby.
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