Very Very Poor Customer Service/ Glorified Marriott
Let me start by saying i was underwhelmed. i just came back from the mandarin oriental nyc, and ritz carlton west palm beach. my travels also include stays at four ...
Let me start by saying I was underwhelmed. I just came back from the Mandarin Oriental NYC, and Ritz Carlton West Palm Beach. My travels also include stays at Four Seasons Costa Rica and Las Ventanas in Cabos to name a few. So perhaps I expected too much. Alas, it was a American Express property so I didn't think it would be as bad as it was. The housekeeping service was minimal, there was never any staff answering the phones after 11pm. I had to call for basic items repeatedly which never appeared.At one point I actually expected them to just leave the cleaning supplies for me to use. The lock on the room door broke several times. At one point we were locked out of our room several times for long periods of time. The worst part of the stay was when a male staff walked in on our room unannounced to replace two bottles of water. All of our concerns were brought to Kyle the "manager" ( I use that term loosely), who promised a resolution. We never heard back from him during the rest of our stay. The ONLY redeeming quality was the club level. That is the one place that felt five star. As for the rest of the hotel it had a glorified Marriott feel. We will be staying at the Ritz when we return. Centurion will definitely hear about our experience with his property and so will Kenneth C. They may want to reconsider this an American Express property, as it does not live up to the standards. For those who are accustomed to average this is the place for you, for the others with a more discerning palate, DO NOT STAY HERE! There is no need to accept mediocrity. Good luck staying an Amex property!!!!
Discovered this place by accident and we were glad we did. we have three children and were taking a cruise out of new orleans and wanted to be outside the ...
Discovered this place by accident and we were glad we did. We have three children and were taking a cruise out of New Orleans and wanted to be outside the quarter, but within walking distance of it. Quiet, clean, and spacious room that we hated to leave for a cruise cabin the next day. We usually go to New Orleans twice a year and we will stay here each time.
The hotel was beautiful and the rom was nice. The staff was not warm and friendl
Windsor court is a beautiful hotel and the rooms are wonderfully decorated. however, the staff was not friendly and did not make any effort to make us feel welcome. there ...
Windsor Court is a beautiful hotel and the rooms are wonderfully decorated. However, the staff was not friendly and did not make any effort to make us feel welcome. There was no introduction of the amenities available at the hotel.
We had breakfast and dinner in the restaurant, and the food was good. The lady in the gift shop was very pleasant. Would I stay again? Maybe.
We loved the look and feel of the hotel. very elegant, the decor is gorgeous! the location is perfect too - we went to experience all of new orleans and the ...
We loved the look and feel of the hotel. Very elegant, the decor is gorgeous! The location is perfect too - we went to experience all of New Orleans and the hotel's location allowed us to do all that without being kept up all night by the noise. You can walk anywhere you might want to go and really experience all of the major districts of New orleans. The restaurant and lounge were lovely too. The only negative comment I can make is on the hotel staff - they did not go out of their way to be helpful or even friendly.
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