We were very pleased with the staff. the food was good and the wait staff were very pleasant. the spa treatment samples in he room were wonderful. but i would ...
We were very pleased with the staff. The food was good and the wait staff were very pleasant. The spa treatment samples in he room were wonderful. But I would improve the vacuuming of the halls and rooms (the carpet corners were lighter in color due to dust build up). The exposed pipes under the sink had built up heavy dust on them. Both trash cans in the room were beat up.
There was mold in the shower under the caulking (needs recaulked). The coke machine did not work, thankfully the front desk refunded our money. I am divided whether we would stay again.
Nice hotel, Easy walk to Power and Light District and Convention Center
Pros - great location, easy walk to p&l district (entertainment, restaurants), one of the few hotels in the area with outdoor pool, on-sight parking (for a fee), starbucks off ...
pros - great location, easy walk to P&L district (entertainment, restaurants), one of the few hotels in the area with outdoor pool, on-sight parking (for a fee), Starbucks off the lobby, our rooms were clean. Also, they were able to accommodate my request for 2 connecting rooms. Front desk staff was always friendly and helpful to our group. Restaurant on site. I made an unfortunate ordering decision there and when the hostess heard me mention it to my friends, she brought me a new side dish for no fee. That was above and beyond because the mistake was mine!
cons - the bathroom is tiny. It wasn't a deal breaker, but somewhat disappointing for a 4 star hotel charging 4 star prices. Plus we were a group of women traveling together so more bathroom space is always nice! While there is a restaurant on site, the food is pricey as in any hotel. We enjoyed walking to P&L district for meals instead. Pool was great, but sun worshipers are out of luck by 2pm since its on top of the 7th floor garage, shaded by the 20+ floor hotel. Again, not a deal breaker.
The restaurant in the hotel "city grille" was excellent. we ate there 3 times over the course of one weekend. food and staff were fantastic.
air conditioner in the room ...
The restaurant in the hotel "City Grille" was excellent. We ate there 3 times over the course of one weekend. Food and staff were fantastic.
Air conditioner in the room was very noisy. No vending machines on each floor.
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