Guest Reviews

Overall Rating: 10 Reviews


  • Friendly Staff, Dirty Beds

    06/13/2011

    All of the staff we spoke to were friendly and as helpful as they could be. but the room was as described in the other posts below. both beds in ...

    All of the staff we spoke to were friendly and as helpful as they could be. But the room was as described in the other posts below. Both beds in our room had questionable stains on them and I question whether they had been washed since the last guest's stay. Our TV went back and forth between fuzzy and clear like the rabbit ears needed adjustment (no, there weren't really rabbit ears). Probably a quarter of the guests there stayed up late having a parking lot party. Luckily the room was pretty sound proof, so it wasn't an issue if you were inside. The restaurant was decent and the included breakfast buffet was a big enough plus that I won't give this place a "horrible" rating. I think I will stay at a "hotel" rather than a "motel" if I ever go back. Hopefully that will be cleaner. But the Cavern was really awesome, especially if you go mid week when it's empty. If you go to the Bat Show, know that many of the bats have moved away and it's not the huge column of bats you see on TV.

  • Not a "Best" Western!!

    09/19/2009

    This place is very shabby and worn. the linens are worn and have holes in the sheets, the pillows are lumpy like they have been washed too many times and ...

    This place is very shabby and worn. The linens are worn and have holes in the sheets, the pillows are lumpy like they have been washed too many times and the stuffing is all bunched up. The furnishings are mis-matched, furniture is scratched, chipped and damaged and appears to be garage sale pick-ups. Old grimmy drapes, yukky & sticky floors & carpet. There is not sufficient electrical outlets to plug in chargers and computer, let alone a high speed connection! This place is definitely not Best Western quality and not worth the per night room rate. I do not recommend it, will not stay here again, and will advise all my aquaintances to avoid it.

  • Shabby and Gross, but the Breakfast was OK

    04/14/2009

    When we first arrived at our room, i found a roach hunkered down beneath the sink area, and was immediately grossed out! after i disposed of the critter and looked ...

    When we first arrived at our room, I found a roach hunkered down beneath the sink area, and was immediately grossed out! After I disposed of the critter and looked around, I was less than thrilled. The one-story building we stayed in looks like it was a cheaply renovated old-school motel. The furniture and beds were adequate but very utilitarian looking (think cheap dorm furniture). We also had issues with the toilet- anything more than a normal-sized wad of t.p., and the toilet wouldn't flush everything down properly. We had to ask the front desk for a plunger to fix the problem. The only good thing about this place is the free breakfast that came with it the next morning. The biscuits and gravy were yummy, and they had fruit, eggs, toast, bacon, french toast and pancakes.

  • This hotel has seen better days

    07/21/2008

    No hot tub as advertised...had counted on same after local hiking and spelunking...pool was ice cold, but new...maybe they got rid of the old hottub... local like ...

    No hot tub as advertised...had counted on same after local hiking and spelunking...pool was ice cold, but new...maybe they got rid of the old hottub... Local like the hotel's brunch...nothing special about it but served by friendly staff... Rooms are worn down by years of tourist visits...rooms are tired looking....staff seems friendly enough.... This is a two-star hotel...several others in area look to be in better shape...

  • Repulsive!

    07/12/2008

    The room was full of live and dead roaches. i watched as roaches crawled up and down the walls - traveled between rooms through the suite doors - crawled over the beds. ...

    The room was full of live and dead roaches. I watched as roaches crawled up and down the walls - traveled between rooms through the suite doors - crawled over the beds. I never even sat down in the room. The walls were lined with dead roaches and under the bed skirting were more dead roaches. I've seen rooms like this on TV but never experienced them myself. I finally called the front desk to let them know. They had only one smoking room left. I can't handle the smoke, so I got a refund.


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Best Western Stevens Inn
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Best Western Stevens Inn
Carlsbad, New Mexico Hotels & Resorts
Enjoy spacious accommodations at this two-diamond AAA rated New Mexico hotel, ideally situated for visiting Carlsbad Caverns National Park.

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Best Western Stevens Inn
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