Very dirty very outdated, pool was closed and didn't know it until we got there. met 3 other people not happy with their room waiting at desk, left and ...
Very dirty very outdated, pool was closed and didn't know it until we got there. Met 3 other people not happy with their room waiting at desk, left and found my own clean hotel, didn't feel safe enough to stay:(
The comforter was so lumpy that i thought our room was already in use when we checked in. we left our cell phone in the room upon checkout, called from ...
The comforter was so lumpy that I thought our room was already in use when we checked in. We left our cell phone in the room upon checkout, called from the highway and the concierge had his 'head housekeeper' look for it to no avail. We drove back and found it in the room.
When we first arrived to the hotel - we gad to wait 30 minutes before a clerk showed up to check us in! then,even though our rooms were paid for - ...
When we first arrived to the hotel - we gad to wait 30 minutes before a clerk showed up to check us in! Then,Even though our rooms were paid for - we were informed that - they were given to someone else! Since we had paid for them they should have been held. We paid for non-smoking rooms - one handicapped room and one double room. We arrived late - which they were informed would be the case and we were told they would be held for us -but when we got there - the clerk told us they were buzy so they gave our rooms to some one else. So, when they assigned us rooms -The handicaped room we were given was being infumigated, the can was still in the room along with the fumes. They said there was not an other available handicaped room - I informed them of the problem - the clerk said I will not have another handicaped room for a hour or so - so I can give you another room that is a smoking double room - just until we get another handicaped room cleaned - 4 hours later - we were informed they gave that room to someone else - they could give us a family suite on the third floor (no elevators) which those of us who were no handicaped took - the air conditioner was broke and there was a mouse in the room. So, they moved us again - to the 4th room - next door to the family suite - so over all we were very unhappy with this hotel and will never recommend it to anyone - nor will we ever stay there again.
This was one of the most disappointing hotel stays i have ever had. my reasons are as follows:
- the pictures did not reflect the condition of the room itself, nor ...
This was one of the most disappointing hotel stays I have ever had. My reasons are as follows:
- the pictures did not reflect the condition of the room itself, nor its supposed amenities
- I found blood-splatter on the wall
- a dingy toilet
- spiderwebs were throughout the corners of the room
- cigarette holes in the blanket
- no batteries in the remote control
- hair on the pillow; and
- paid far too much for a hotel of this quality.
Further to my disappointment, the emergency doors (meant to be shut until the event of an emergency), remained open, adding to the numerous safety and security issues. All throughout the day and night, many people who may or may not have been registered guests of the hotel went in-and-out of the fire door. I was very uncomfortable with this scenario, as the cameras which should monitor that end of the hallway, were not present.
The pool was closed due to "maintenance," yet I was informed by a third party that it was due to something much more heinous.
On a good note, I did ask for a new room, and my request was honored. Nevertheless, I would never return to that hotel.
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