While needing upgrades, the room was very clean and my husband and I felt comfor
The room/decor does need upgrades. that being said, the room was very clean. the hotel location was excellent. the staff was very friendly. the only real complaints i have ...
The room/decor does need upgrades. That being said, the room was very clean. The hotel location was excellent. The staff was very friendly. The only real complaints I have are the pillows were a bit lumpy and the paint on the walk-ways make it VERY slippery when it rains. The hotel restaurant was just okay. I must say though that the pizza at the little Italian place next door was great.
staff makes or breaks the experience and staff here was bad
It's an older hotel with very dated rooms. it's clean. night staff was pleasant but the day staff should not work in the hospitality industry. they made it ...
it's an older hotel with very dated rooms. It's clean. Night staff was pleasant but the day staff should not work in the hospitality industry. They made it clear they wanted us out at 11am on the dot -- in an unpleasant way. The maid pounded on the door twice, once before checkout time and again a few minutes after. The manager called with a "courtesy" call before checkout time and when I came to the front desk, she gave me a phony, thinly-disguised smile and said, "that's why we give you a courtesy call". It was rude and unnecessary, considering it was about 11:06. The maid saw that we were dressed and packing up, so it was clear that we were leaving. FYI Best Western management, for the rest of my 10 day trip, I refused to stay at a Best Western hotel.
The rooms where ok shape and where clean but you could tell they where old and used. the beds where so hard it felt like sleeping on wood. woke up ...
The rooms where ok shape and where clean but you could tell they where old and used. The beds where so hard it felt like sleeping on wood. Woke up every morning with a back ache! There where flyes all over the room, which they just gave us a flyswatter for! The door to the room would not shut correctly! We had to put a chair up against the door just for us to feel safe, we tried to get the service people to look at it and fix it but they said it was normal and acted like we didn't know how to use the key card when that wasn't the problem! I will never stay at this hotel agaIN!
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