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4 Reviews   

  • Nice Place, Bad Service

    06/25/2010

    The hotel was beautiful, but there was some confusion about our reservations. a staff member canceled our reservations for the weekend without our knowledge. we didn't find out about ...

    The hotel was beautiful, but there was some confusion about our reservations. A staff member canceled our reservations for the weekend without our knowledge. We didn't find out about it until Friday, when we checked in on Monday! Management made no effort to help us, they simply told us that they were booked for Saturday and they said they were sorry but we had to find another place to stay for that night and come back for Sunday through Tuesday. We were paying allot of money to stay here for 9 days I couldn't believe they would just kick us out on the street due to their error. We were stuck scrambling to find a place to stay with less then 24 hours notice. Needless to say, we canceled the rest of our reservations and stayed elsewhere for the remainder of our trip. On a positive note, the housekeeping staff was delightful, I chatted with one of the housekeepers for some time, she was sweet and very accommodating, she should be in management for her service skills are far superior to the General Managers.

  • Really Romantic

    11/10/2007

    My husband came home from iraq, and we wanted a really nice hotel, so we choose this hotel on the waterfront. it is very romantic!!!! i love the location. our ...

    My husband came home from Iraq, and we wanted a really nice hotel, so we choose this hotel on the waterfront. It is VERY ROMANTIC!!!! I love the location. Our room was right over the water. We woke up to the beautiful sunrise. The room was very clean, with a big king size bed. We also choose the room with the Spa... that was really relaxing. Overall my stay here was great! The only complaint I have is that it is REALLY pricey... (They do give Military discounts).
    I also read the reiviews .Some weretalking about the train noise and being so close... I honestly didn't hear the train. Our room was on the other side. The hotel windows are double paned. So, that's good! I do recommend this Hotel.

  • Gem on the Pier

    03/19/2007

    The rooms are comfortable and clean. the service is exceptional. the proximity to the water and restaurants is choice. free laundry and shuttle service within 5 miles! free internet access! ...

    The rooms are comfortable and clean. The service is exceptional. The proximity to the water and restaurants is choice. Free laundry and shuttle service within 5 miles! Free Internet access! The free breakfast was okay but could use improvement. The reported train noise was barely noticeable. The reflection of the water on the ceiling at night is enchanting.

  • Over the water

    07/27/2006

    This picture does not do it justice; i lost my husband to the dock walk around the hotel beforfe checkin. nice rooms, newspaper & breakfast are included, also internet, right on ...

    This picture does not do it justice; I lost my husband to the dock walk around the hotel beforfe checkin. Nice rooms, newspaper & breakfast are included, also internet, right on a great walking/jogging path along the waterfront with restaurants down the way. Beautiful views and a beautiful place, you will like it. Oh, and nice service & people, free parking & easy to get to.

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