Guest Reviews For Sheraton Keauhou Bay Resort And Spa
Overall Rating: 85 Reviews
I bought this expecting a great place. it started with nickel and diming me for everything from parking, had to upgrade the room so i didn't look at a ...
I bought this expecting a great place. It started with nickel and diming me for everything from parking, had to upgrade the room so i didn't look at a parking lot and then the Resort fee for bad internet, a cockroach in the room, and a leaky faucet. Sheraton should be ashamed of itself.
Fair to Average rating mainly due to over-pricing of this resort.
The resort itself is great in terms of layout and amenities available, however it is pricey with the resort fee if you plan to leave and explore the island whereby ...
The resort itself is great in terms of layout and amenities available, however it is pricey with the resort fee if you plan to leave and explore the island whereby not taking advantage of what's available. Nothing is free...you pay for it at a minimum in the resort fee.
My husband and i booked the thanksgiving weekend at the resort and ended up checking out early! the resort is absolutely gorgeous however the service is very slow and very ...
My husband and I booked the Thanksgiving weekend at the resort and ended up checking out early! The resort is absolutely gorgeous however the service is very slow and very poor! We went for Thanksgiving buffet, some of the food was cold and there where no rolls. We could see dinner rolls on other tables so we asked and where told they didn't have them. We pointed out other tables had them so she said she would check. Quite awhile later, we where nearly done with our meal she told us they where on the buffet. Now we watched other servers bring rolls around so we asked if she could bring some and we were told we could go get them "they were on the buffet"! So the next morning we go back for breakfast and the food was warm to cold! Cold eggs YUK! The bed is so uncomfortable and my husband and I our nice romantic get away get a double bed!!! So guess what we had to sleep in separate beds! A
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