Guest Reviews

Overall Rating: 14 Reviews


  • Two Words: Maintenance Nightmare

    10/24/2013

    My wife and i hoping for a relaxing weekend away as we celebrated our anniversary a bit late this year, but experienced anything but after arriving just before midnight on ...

    My wife and I hoping for a relaxing weekend away as we celebrated our anniversary a bit late this year, but experienced anything but after arriving just before midnight on Friday 10/11/13. We and entered the lobby past the mob of smokers in motorcycle jackets at the front entrance (more on them later). It was dark, so we didn't get a look at the dilapidated outside of the building until the next morning. We stood in line at the Villa greeting area, and the greeter told us we were in the wrong line and need to check in at the desk behind us. We checked in and got our key cards for room 245 in the hotel. Back to the car we went to gather our bags and take them up to our second floor room across the driveway. Once we got to the room, we found that neither of our keys cards worked to open the door. So I went back across the parking lot to get them fixed. I waited behind one of the motorcyclists staying at the hotel who was complaining that his room was disgusting and was getting assistance from the front desk to book at a different hotel. The front desk staff fixed my key card issue and I headed back to my room where we proceeded to unpack. Shortly thereafter I noticed the sound of running water and found in the bathroom a bulging wet ceiling tile with multiple streams of water coming down directly over the toilet. Judging by the rhythmic on-again-off-again sound of the water and position of the leak I was hearing, I imagine there was a leak coming from the toilet in the room above us that was periodically refilling itself. So I called down to the main office, explained the problem and asked for a new room. 30 minutes later I get a phone call telling me that another room is available, but that I'd need to come back down to the lobby to switch out our keys. So we moved out bags out into the hallway and my wife stayed with them while I went back downstairs again and across the parking lot to get the keys. When I came back up my wife told me she’d talked to another couple who had the same non-working key problem and also had to be moved to another room. So we moved down the hall to room 229 and got settled in with it now well after midnight. When I went to close the security latch at the top of the door, I found that it was broken and the holes housing the screws were stripped in a way that suggested the door had been forced in. It made us feel really safe! We were exhausted, so we let it go and went to bed. Less than an hour later we were awakened by drunken members of the Latin American Motorcycle Association we'd seen outside who proceeded to yell, run up and down the halls, bang on doors, slam doors, blast loud music and sing along to the music for the next 2 hours. Around 3am they finally ran out of energy and went to bed, finally letting us get some sleep. The following night the motorcyclists started up again around 1am doing the exact same thing. When we entered hour 3 of the noise on the second night, I phoned down to the lobby and asked if the hotel had mandatory quiet hours. The person answering the phone seemed confused, so I repeated the question for her. Her response: "No, not really". I persisted and explained the issue, now more flabbergasted than anything else, and she said she'd send someone up. What kind of a hotel has no quiet hours? Really? But the noise continued for another hour or so, and I don't believe anyone actually came up. Touring the public areas of the facility, we saw missing siding outside the building, temporary Lowes window coverings, duct tape on the doors, a seedy dimly lit tunnel connecting our living area with the lobby, carpet that wasn't firmly secured to the steps on the lobby side and an abandoned building with broken windows and a partially collapsed roof across the parking lot that seemed to be part of the property at some point in the past. When we checked out, we told our story to the desk clerk who claimed she knew nothing about our issues, but that she'd tell the general manager, despite the fact that she didn't write any of our story down. She also made no offer of compensation for our trouble. The place had the feel of a company trying to squeeze every last nickel out of the property without doing any maintenance before shuttering the place in a year or two. So bottom line, if you like non-working keys, toilet water dripping on you in the bathroom, drunks keeping you up nightly until 3am, duct tape everywhere in the public areas, and creepy dimly lit walkways, stay here. Otherwise, take your money and loved ones elsewhere, and save yourself the aggravation. We should have.

  • Content

    10/28/2012

    Internet is not free and it is the year 2012. they say you can pay for it to use it but it is still a terrible connection. i called the ...

    Internet is not free and it is the year 2012. They say you can pay for it to use it but it is still a terrible connection. I called the resort to ask some questions before i booked because i saw all the bad reviews. I was connected to Kate in customer service and she was very helpful. She took the time to answer all of my questions and explain the property in detail. The room was exactly as described and my family and I enjoyed our stay. It looks like an older property that could use some upgrades. We enjoyed the flat screen in our villa. The beds could be more comfortable.

  • This is the worst hotel ever.

    03/20/2012

    I would never go to this place again. the staff is rude and nasty. they are not helpful and actually yelled at us for asking a question. i would never ...

    I would never go to this place again. The staff is rude and nasty. They are not helpful and actually yelled at us for asking a question. I would never stay here or subject my friends to this place. The grounds are old and not well kept. There was a mouse in our rooms. I would not let anyone go into the hot tub inside the room. I would never visit them again. EVER

  • Stay at hotel

    01/02/2011

    I stayed there with my daughter for a one day stay on january 1, 2011. the first impression based on the buildings and grounds was disappointing. there are several abandoned ...

    I stayed there with my daughter for a one day stay on January 1, 2011. The first impression based on the buildings and grounds was disappointing. There are several abandoned buildings on one end of the grounds that look like damaged and run down project housing. The other buildings look worn out and old from the outside. The room was livable, but smelled musty and like old food. There are plenty of activities on the resort, but most of them require reservations and close early, which is not known until you arrive there. We did enjoy the snow tubing hill though, even though it was a bit on the pricey side ($* for a couple of hours). Overall, I do not plan on staying here again.

  • Disappointed

    08/26/2010

    We really did our homework before booking and thought we made a good choice. no way. bushkill falls was wonderful so aside from that it was a flop. the resort ...

    We really did our homework before booking and thought we made a good choice. No way. Bushkill Falls was wonderful so aside from that it was a flop. The resort had so many people it was impossible to enjoy the amenities. We opted for an upgraded villa. After pulling in the resort, we passed some older buildings that luckily weren't ours, but be careful becasue they look scary. Ours was in the newer area but still smelled like mildew and the jacuzzi tub had so much mold in the jets, I don't think you could have swerved them around. We wore watershoes in the shower. There we no linens provided except for fitted and flat sheets and the pull out sofa was broken. The mattress in the main bedroom seemed bottom quality at best. Front desk was rude when we requested blankets for our following nights stay.


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Fernwood Hotel And Resort
RealAdventures
Fernwood Hotel And Resort
Bushkill, Pennsylvania Hotels & Resorts
440-acre resort provides a picturesque backdrop for your vacation memories. Surrounded by the rolling hills of Pennsylvania's Pocono Mountains, this year-round

Starting at $80 Per Night

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Bushkill, Pennsylvania Hotels & Resorts | Pennsylvania Hotels & Resorts | Pennsylvania Vacations | Bushkill, Pennsylvania
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Listing # RA-1118807