I confirmed a one night reservation at this hotel a month in advance. upon check in i was advised that no rooms were available and they had made a reservation ...
I confirmed a one night reservation at this hotel a month in advance. Upon check in I was advised that no rooms were available and they had made a reservation at a nearby hotel. When I told the manager I had a confirmation number she replied that the hotel was and extended stay facility, I only had a reservation for night, and therefore I couldn't stay there. The nearby hotel was more expensive and was not a comparable property in quality. The manager told me they would pay the difference but the nearby hotel had no arrangements to do this. I await a refund on my credit card for the difference.
Beware if you attempt to book a one night stay at this property, you may not get it.
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