I arrived at 11:30 pm and the office is closed. my room key was left outside the office with a map. first the place is not well-lit, second ...
I arrived at 11:30 pm and the office is closed. My room key was left outside the office with a map. First the place is not well-lit, second the map is ridiculous for someone to figure out if they have never been to the property. How about writing the directions to the condo...i.e. walk down stairs, take first door to right, walk up two sets of stairs inside building...etc.
The condo was 80+ degrees when I arrived. There is no air or fan in room 310. I had to leave the door to the balcony open all night and for the next two days straight to cool down the room, however it only cooled to 70 degrees. It is difficult to sleep in such stifling heat.
The next day I returned back to the condo to a notice on my door that I needed to "register" with the office. Now I phoned in my reservation, gave my full name, address, phone, email and credit card. I received a receipt "paid in full" via email before I arrived. The office is open between 8 am -10 pm and I was out before and after that time. Apparently this lack of "registering" means the service to the condo is shut-off. That's right...they refused to clean my room for the rest of the stay!!
Laurelwood - get over yourself. This is 2011 - staff your office to receive guests at our convenience, but don't harass or inconvenience guests because of your antiquated process. If you "require" additional information then PUT THAT IN THE RECEIPT you send to the guest PRIOR to arrival.
The location was fine. the condo was small but nice. the front desk staff wasnât all that friendly. they did do their job, however, it felt like a visit ...
The location was fine. The condo was small but nice. The front desk staff wasnât all that friendly. They did do their job, however, it felt like a visit to the DMV. The real problem was with housekeeping. They must all be 5 foot or less. There was trash left on the refrigerator, and all surfaces at that height or above were visibly dirty.
I would recommend to all my friends! the room was great (premier) with everything i needed for my week long vacation. they are a ski in/out and that made ...
I would recommend to all my friends! The room was great (premier) with everything I needed for my week long vacation. They are a ski in/out and that made it great for my family to come in at lunch and not have to eat on the mountain (very expensive). At the end of the day my family was able to rest in there very nice hot tubs. Our condo had a wood burning fireplace and they even supplied the firewood at no charge. The staff was extremly helpful in helping us decide on different restaurants and helping us find a baby sitting service. Overall had a great time in Colorado and would love to come back in the summer.
We went to aspen for fall foliage and stayed here for the weekend. the manager sent maintainance guy to check heater (in sep(???)) at our place; but it was actually ...
We went to Aspen for Fall foliage and stayed here for the weekend. The manager sent maintainance guy to check heater (in Sep(???)) at our place; but it was actually to spy our personaly belongings and to see if my little dog is inside the studio (we knew this when he said we had 6 sleeping bags). My little dog actually slept in the car, as I knew the rule of this place.
The manager then came to me and litterally YELLED, he said "" I will come back to check this studio every hour and at mid night too."" He INSULTED us by saying we lied and we needed to pay extra for people and dog. That man shown his DISCRIMINATION and RUDENESS to all of us three times during our stay (!?).
My friends staying at Timberline, which is a condo next door with much better quality of service and amenities, were very upset and made confrontation to them.
We left Aspen with such an unpleasant vacation. It was a VERY BAD place to stay. We don't suggest this place for a vacation at all.
Staff confused checkin and out dates and said they would try to re-rent room, but did not and charged for two extra days despite listing hotel as soldout on ...
staff confused checkin and out dates and said they would try to re-rent room, but did not and charged for two extra days despite listing hotel as soldout on numerous websites including their own and when called also said they were sold out
Manager blamed staff for these mistakes and said they were still being trained
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Laurelwood - Destination Hotels & Resorts Snowmass Village, Colorado Hotels & Resorts The Laurelwood Condominiums are conveniently located on the slopes of Snowmass, just steps from the ski school and the Snowmass Village Mall and 10 miles
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