I have stayed at waters edge a few times over the years and each time the room is extremely clean and comfortable. the lounge or fire place makes it relaxing ...
I have stayed at Waters Edge a few times over the years and each time the room is extremely clean and comfortable. The lounge or fire place makes it relaxing to sit down and unwind after a great day in a great location.
For a "high-end" "posh" resort the customer service was sorely lacking...our dinner plates from room service were left over-night in the hallway by our door...when breakfast ...
For a "high-end" "posh" resort the customer service was sorely lacking...our dinner plates from room service were left over-night in the hallway by our door...when breakfast was delivered the next morning the server left the dinner dishes...both sets of dishes were still there when we returned several hours later! YUCK.When I called to have them picked up I was told "We'll get them when we can"..I then said something to the front desk and was bluntly told "You know you have to call" when I explained I did, she said she would get right on it. Getting coffee the next morning was just as exciting. When I went to get my second cup of coffee at the coffee bar (not the restaurant) the server asked if she could re-use my cup "because I'm trying to save money"...ok then...when I told her the croissant/roll wasn't up to par she squeezed it and said "Seems fresh to me"...at this point I'm just floored...I emailed the GM and told her about the poor customer service experiences and never heard back...sad.
Nightmare, stressful stay, letter to BBB went unanswered
Our recent stay was anything but relaxed. after the hotel gave away our large villa, they shuttled us to an offsite guesthouse, which was a depressing, musty, wood paneled dark ...
Our recent stay was anything but relaxed. After the hotel gave away our large villa, they shuttled us to an offsite guesthouse, which was a depressing, musty, wood paneled dark house. After we refused the upgrade we were left sitting in the lobby for several hours until we argued long enough for the to give us hotel rooms for the 7 us rather than the 2 they tried to put us in. Exhausted from traveling we asked to stay in those same rooms for the second and last night of our visit and they said no we had to move. The next morning, at 11:00 we packed and waited to be moved. They did not have our villa ready until 4:00 that afternoon! Then we learned it was a three story walk-up. We were stunned since I had explained to the staff the day before )when we tried to give us that musty room) that my mother-in-law had severe asthma!
The experience was a nightmare; hotel staff unhelpful, and manager never around to facilitate constant mess-ups. We spend more time without a room during our brief 48 hour stay.
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