Stayed at this hotel in early may 2012 for a business conference. i awoke with bed bug bites but did not know at that time what they were. after confirmation ...
Stayed at this hotel in early May 2012 for a business conference. I awoke with bed bug bites but did not know at that time what they were. After confirmation by doctor and having Orkin confirm that we had them in our master bedroom, we immediately contacted the hotel. After spending about $1,300 to rid our home of the bed bugs and for dry cleaning, the hotel and its insurance carrier refused to reimburse us for out of pocket expenses. Very disappointed in management's response. It was a laborius task to remove all our clothing, drapes, sheets, comforters, etc. from the 2nd floor of our home and launder everything. Disappointed that the hotel did not take responsibility for a problem that they caused.
The hotel staff was friendly and responded to all request
The location was great. national harbor is great! it is clean well maintained. there are plenty of places to eat and was a very safe atmosphere. the hotel location was ...
The location was great. National Harbor is great! It is clean well maintained. There are plenty of places to eat and was a very safe atmosphere. The hotel location was right on the river and the parking garage was close. The hotel was good. For the price and responded to every request. The only draw back is we had to call the front desk 3 out of the 6 nights for something, we had 4 in our room but they would only leave two towels and they ran out of regular coff for the rooms. I would stay again due to location and price.
I ended up at this hotel by accident - the airlines had cancelled several flights and i was stuck for the night. the hotels very near the airport were all booked, ...
I ended up at this hotel by accident - the airlines had cancelled several flights and I was stuck for the night. The hotels very near the airport were all booked, so I started looking further out, and this one popped up. The area is gorgeous - lots of shops and restaurants and is very clean. It wasn't a terrible drive to DCA either. The room was a nice size and clean. The downstairs bar looked like it was bustling but I didn't have the energy to check it out after being stuck in the airport all day. I'd say the only issue I had was that when I checked in I asked if cabs would be around at 5am the next morning (so I could catch my flight) or if I should reserve one. They told me it would be no issue. The next morning the door man asked if I needed a cab, I said yes, and then (when there were none to be found) he waited about 20 minutes before actually calling one (after I asked a few times). This is one person though, but I suppose might be good to know.
The westin is right next to the gaylord and on the water, but at a lower cost. it is a perfect easy walk to the convention center at gaylord.
The Westin is right next to the Gaylord and on the water, but at a lower cost. It is a perfect easy walk to the convention center at Gaylord.
(A Hampton is right across the street from the Gaylord at an even lower cost.)
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