Guest Reviews

6 Reviews   

Best first experience of Vietnam
  Lynn -- Mar 21, 2011 11:39 pm
I had been emailing the hotel since choosing it. The manager, Spring was so very helpful. They are the nicest and most trustworthy people ever. They did everything they said they would and took extra good care of us too. Spring asked if we needed help with our visas. In the US you have to send your passport and pay $85 for a visa. Spring said if I emailed her copies of my passport for $15 total she would submit an approval letter to the embassy. She emails me a copy of the letter which I take to the desk at the airport and pay $50 ea to get our passport...took a whole 5 minutes. We wanted a trip to Sapa and Halong Bay...they arranged it all. Had people guiding us the whole way. Never felt lost. The best part, like when you come back from the night train from Sapa and we had plan to leave for Halong Bay that morning, they had someone pick us up at the train station at 4am and gave us a room to sleep until we were picked up at 8:30. All this with no

Love The Jasmine
  GrnMtnBoy -- Jan 28, 2010 04:31 pm
The staff are really helpful and friendly. They went out of there way to make sure I found what I was looking for. When I go back to Hanoi I will not stay anywhere else.

They're great!
  Steve -- Jan 07, 2010 04:49 am
I read a number of reviews about different places in Hanoi and chose The Jasmine because of all the great things that were said about the staff there. I was not disappointed, they really were as friendly and helpful as other people have written about. The rooms was nice too, but it was the staff and the food that made it memorable!

Outstanding--Facility and Staff
  Bert -- Dec 02, 2009 01:24 pm
spent two wonderful days in Hanoi following the Habitat for Humanity Jimmy and Rosalynn Carter Work Project in late November. Those two days were very positively punctuated by my stay at The Jamine Hotel at 57 Lo Su Street. Ms. Spring Nguyen and her entire staff were absolutely fantastic! Prior to my trip, I contacted her to inquire about lodging. I receieved a prompt reply with much additonal information about my potential stay. When I arrived, I was greeted most pleasantly and offered a cup of that wonderful Vietnam coffee. My room was on the 5th floor with a balcony and was delightfully decorated and appointed. The location is just perfect for touring the city. Two blocks from Hoan Kiem Lake and just below the Old Quarter. The staff was most helpful in planning day trips thru the city and in recommending a fine resturant for me and several friends at the end of our stay. The free breakfast was plentiful and nicely presented and offers of coffee were special. Clean, well appointed, internet access in my room and the lobby, super staff--needless to say, I would return to The Jasmine Hotel and would recommend it without reservation to anyone visiting Hanoi. A fantistic visit!!

everything 's perfect there
  Gerd -- Nov 01, 2009 12:15 am
Very cozy Hotel in the old part of Hanoi . Most conveniently located 5 min. walking distance to the lake , the puppet theater and the thousands of shops around . Extremely nice , helpful and caring management and staff . Affordable room rates from US $ 35 per night . Spacious , clean rooms partly with balcony . exccellent breakfast and dinner . Can help to arrange trips to everywhere in Vietnam . Management and staff speak fluent English . VIP - suite can accomodate 4 adults with children .

The most friendly and helpful staff in S.E. Asia!
  Happy -- Oct 31, 2009 01:01 am
My husband and I stayed at the Jasmine towards the end of our 2 month vacation in S.E. Asia. We were blown away by the amazing communication leading up to our stay there and this amazing service continued from the moment we arrived until we sadly had to bid farewell. We were pleasantly surprised to find out that we had been upgraded on our first night as a gift for our honeymoon! The hotel staff were super helpful with booking and organizing our Halong Bay boat cruise. Upon our arrival back at the hotel after the cruise we were again surprised with another upgraded room! The front desk staff and management were always eager to help with suggestions for restaurants or things to do in Hanoi. Every room we were in was clean, neat and had lots of frills such as A/C, flat screen tv and in-room desktop computer with internet! The location is great because it's walking distance to the lake where there are great restaurants and the Water Puppet theatre. There was quite a bit of car noise if you got a room at the front of the hotel but after a while you get used to it and it's pretty standard for S.E. Asia. All in all, the Jasmine is a great hotel choice and fits the average traveller budget!

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