Guest Reviews

Overall Rating: 25 Reviews


  • No Service, Just Excuses

    07/02/2013

    My family decided to stay at this hotel for summerfest. we were told when we made the reservation that there was a complimentary shuttle service that would accommodate guests attending ...

    My family decided to stay at this hotel for Summerfest. We were told when we made the reservation that there was a complimentary shuttle service that would accommodate guests attending Summerfest and this is one of the reasons we decided to stay here in the first place. On the night of Sunday June 30th 2013 we were told to be at the pick up location by 12 when the last shuttle would arrive. Because my mother is handicapped and can't walk as fast we left early to make sure we would be on time for the shuttle. We arrived at the stop by 11:45 where there was already a group of guests waiting. We tried calling the hotel to let them know we had a group of people ready to go back to the hotel and our calls were ignored until after 12 where we were then lied to and told the shuttle came and it was our fault we missed it. The next day when we tried to discuss the problem with the manager he refused to talk to us and we were just fed excuse after excuse from the woman at the front desk. The next day the manager called us on our room phone and we were fed even more excuses. When my mom told the manager of her disability all he could say was "hmmm" which shows that he has no empathy for the handicapped and there hotel will do nothing to accommodate the handicapped. I would not have cared about the problem with the shuttle if something had been done to correct it. I've NEVER had staff be so rude and unapologetic. When you work in the service industry your job is not to sit and argue with your guests but rather to try and work on correcting the problem. The staff has now chosen to be extremely rude to me and my family because we chose to address the issue of their lying, which does nothing but make the problem worse. The only people who were caring and understanding were the maid service. I will NEVER recommend this hotel to anyone and if you are ever visiting Milwaukee STAY SOMEWHERE ELSE! 

  • Staff doesn't care about customers

    07/02/2013

    My family decided to attend summerfest this year and made a reservation for 13 days. i called to ask if they had a shuttle that goes to and from summerfest ...

    My family decided to attend Summerfest this year and made a reservation for 13 days. I called to ask if they had a shuttle that goes to and from Summerfest since i am handicapped and was told yes. When we went the first night we called for the shuttle to pick us up. We were told we had 10 minutes to get to the pick up point which is about 6 blocks away. I told them I was handicapped and they replied that we had 10 minutes or we should take a cab. Then on Sunday 6/30/13 the shuttle never came to pick people up after 11:30 even though they told us they run the shuttle until 12:00. The cab runs around $18.00 and that's on top of the $20 they charge you for parking each night. The manager refused to talk with us the next day or any of the other 15 people that were stranded downtown. They staff are very rude and act like you're bothering them when you ask a question. The rooms are dirty and you have to beg for coffee and toilet paper every day. This is a service oriented business and the people that work for The Ambassador Hotel need to realize that their jobs depend on the way they treat their customers. Clean up your act!

  • Definitely worth the money

    02/29/2012

    Very pleasant stay .room was a little small but was more then enough for me and my wife .

    Very pleasant stay .Room was a little small but was more then enough for me and my wife .

  • This hotel is becoming average

    04/20/2011

    We have stayed at this hotel several times in the last two years as our son is a student at marquette. our initial attraction was its convenient loaction to his ...

    We have stayed at this hotel several times in the last two years as our son is a student at Marquette. Our initial attraction was its convenient loaction to his home. On our first couple of stays we were impressed with the hotel's old style charm, but our recent experiences there have been somewhat average.

  • This hotel has great access to all of the area attractions without having to be

    04/12/2011

    Great hotel and staff! it is an absolute gem! the free shuttle took us to miller park, downtown and to summerfest!

    Great hotel and staff! It is an absolute gem! The free shuttle took us to Miller Park, Downtown and to Summerfest!


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Ambassador Hotel
RealAdventures
Ambassador Hotel
Milwaukee, Wisconsin Hotels & Resorts
Ambassador Hotel is a restored 1927 Art Deco hotel located four blocks from Marquette University and approximately 11 miles from General Mitchell International

Starting at $119 Per Night

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Milwaukee, Wisconsin Hotels & Resorts | Wisconsin Hotels & Resorts | Wisconsin Vacations | Milwaukee, Wisconsin
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Starting At
$119 US $
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Ambassador Hotel
2308 West Wisconsin Avenue
Milwaukee, Wisconsin 53233


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Listing # RA-1197417