I was very comfortable and pleased with my stay at the NH Guadalajara. The bed was firm enough for me to get a good night's sleep with a bad back. The staff were helpful and friendly. Food from room service was very good and the room was immaculate. The work out room is larger than most and has a good selection of equipment. The hotel is modern and clean with a selection of it's own very good restaurants and is located within walking distance of some of the best restaurants in Guadlajara. There is a lower plaza with shopping right at the hotel. After a long life of travel, this is one of the few hotels I would recommend. Only thing I would change is that the internet service should be included in the price.