I would highly recommend this awesome resort and wellness centre. we spent 3 fabulous days and 2 nights at sparkling hills and found the service outstanding from check-in to ...
I would highly recommend this awesome resort and wellness centre. We spent 3 fabulous days and 2 nights at Sparkling Hills and found the service outstanding from check-in to check-out. As we had booked beauty treatments on the day of our arrival they allowed us to check-in early. All of the staff were all extremely professional & helpful from the front desk to the spa and the restaurant and the service excellent from everyone. The food was very good and the servers friendly and efficient. We commented on how they hustled to ensure good service. The rooms were spotless and cleaned daily. We enjoyed all of the sauna's, pools etc. and the peacefullness of the Tea Room and Serenity Room was the perfect place to totally relax. We are so fortunate to have a facility of this calibre in our backyard and I would recommend it to anyone to wants to get away from it all.
I just experienced an awesome 3 day 2 night stay at this superb facility! the staff were all very helpful and professional. the food was delicious, well presented and in ...
I just experienced an awesome 3 day 2 night stay at this superb facility! The staff were all very helpful and professional. The food was delicious, well presented and in a timely manner. The hotel and its facilities are suprb. If you like to exercise, swim, sauna, relax, have a massage and any number of beauty treatments, check out this hotel. It is beautifully equipped and decorated and very, very relaxing! The views of Kalamalka lake on a sunny October weekend were a sight to behold! Spa attendants that served me provided a fabulous anti aging facial and a tension eliminating 50 minutes massage. I left with a beautiful glow on my skin and noticeably relaxed smile lines! My neck and shoulders were loosened up and I was ready to swim in the outstanding infinity pool. Take your loved one, or enjoy a girls only delicious retreat!
Dining: the restaurant was the worst-the hostess forgot to write down our reservation, stale microwaved buns, 1 1/2 hours from ordering to food entree on the table, bad, ...
Dining: The restaurant was the worst-the hostess forgot to write down our reservation, stale microwaved buns, 1 1/2 hours from ordering to food entree on the table, bad, bad, bad. It also seems that cream and sugar for coffee are extras that servers seem reluctant to bring to your table. Some of the food was great but way to long to get it on the table. The PeakFine wasn't a peak experience and for sure it was not fine.
The Spa: We booked 7 weeks in advance--it was our anniversary--they cancelled our treatment 3 hours prior to our booked time. I did expect some voucher or some compensation. Not here though. They just wanted to rebook us for the next day. We were there one night for our anniversary so that didn't work for us. Also the signature spa treatment--the cold sauna was out of service the entire time we were there. Why even bother.
The whole experience made a complete mess of our anniversary. Stay away from this place until the the food freshness, service, respectful treatment and customer care matches the expensive prices they charge.
I will say the facilities and vistas are wonderful--too bad the negative attributes make the whole experience disappointing.
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