Policies & FAQs
Cancellation Policies
{} 50% of your stay or the one night of your stay plus taxes per room will be charged at time of booking to guarantee your reservation. If you cancel your reservation, or *see Weather policy below, at least 14 days prior to your arrival date (prior to 30 days for holidays and special events) to cancel your reservation, less a $50 cancellation fee per room no matter what the reason is will be charged. In the unlikely event that you cancel on the 14th day or less than 14 days prior to your arrival date or shorten your original stay dates or *see Weather policy below or *see Weather policy below, (within 30 days for holidays and special events), shorten your stay or check out early, it will result in a full balance due/forfeited deposit due unless your room is rebooked. Refunds are not available for no-shows or early departures. For full house reservations, if you cancel your reservation prior to 60 days, less a 5% cancellation fee of the total deposit. In the unlikely event that you can within the 60 days of your arrival date, you will forfeit your deposit. Any excursions/items pre-purchased for a package reservation or by special request (i.e. carriage rides, beverages, cakes, flowers, tickets, etc) will be charged for cancellations.
*Weather and Hurricane Policy-We cannot be responsible for -delays, interruptions, cancellations, inn closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 24 hours and an evacuation order (due to hurricane warning) is issued, you will receive a transfer of any deposits to a future reservation. No refunds will be made. We highly suggest travel insurance.
· All rates are subject to state and county bed tax and may change without notice. Currently, the rate is 12% added to your nightly rate. 18% Gratuity is added for Full house rentals
· Visa, Master card, Discover and American Express are accepted.
Amenities included in your rate
· On-site parking " one standard-sized vehicle parking space per guest room is included. Once you park, you truly won’t need your car until you are ready to go home. There is no extra on-site parking.
· Made to order breakfast every morning between 8:00 am " 9:00 am.
· Complimentary beverages of coffee, hot teas, sodas, & bottled water available
· Freshly baked sweets in your room upon arrival
· Complimentary afternoon social hour between 5 " 6 PM of wine and light nibbles
· Pool and hot tub
· In room conveniences: iron & board, hairdryer, alarm clock, flat screen TV, central a/c and heat, bottled water, ice buckets and daily stay over service
· Wireless internet access throughout the inn
· Exquisite linens, luxurious long bath sheets, signature spa robes and wraps, premium toiletries
· Concierge Service; personalized experience, close relationships with trusted local vendors, menus and recommendations for amazing restaurants, ticket and reservation assistance, massage services (off-site spa)
· Pool and beach towels, beach chairs & umbrellas
· Complimentary Bicycles
· Pool and Hot Tub
Details
· All guest rooms accommodate 2 adults with one King bed or one Queen bed.
· We are an adult only facility. All guests must be 18 years old and up with proper ID at check-in.
· Smoking is not permitted except on the front veranda. No lighting of candles or incense. A minimum cleaning fee of $350 will be applied to the credit card on file for any damage incurred during your stay, to include smoking inside the B&B and the lighting of candles or incense.
· $35 fee for each key not returned at check-out.
· We are unable to accept pets with the exception of ADA Service Dogs. ADA Regulations do not include therapy or comfort dogs.
· Bridal parties - Hair and makeup may not be done in the guest rooms. Please call the inn for further details before booking.
· Unregistered guests are not permitted in the guest rooms nor in the common areas after hours.
· Check-in times: 3:00 PM " 6:00 PM. We are happy to check you in early (not before 1:30), if the room is available.
· If arriving after 6:00 PM, please call to make after-hours check-in arrangements.
**On Thanksgiving Day and Christmas Day check-ins maynot be accommodated so that staff may enjoy time with their families. Rooms will not be freshened; however, rest assured any needed linens, bottled water, etc. will be provided.**
· Hoyt House Gift Certificates may be redeemed calling us directly. Should you make a reservation and then arrive with a gift card in hand, you will incur credit card processing fees. We do not accept 3rd Party gift cards.
· Front desk hours are typically from 9:00 am to 6:00 pm.
