Reservation Deposits: Amazing Accommodations Alaska requires a $500 reservation deposit at the time of booking. The remaining balance is due 30 days prior to your arrival. (We accept VISA, MasterCard, Discover Card, and wire transfers). Upon arrival, the $500 reservation deposit is converted into a damage deposit and held during the rental period. If the motorhome rental is returned without damage and no additional charges are due, the deposit will be returned to your account right away. It will take 3 to 5 business days for the credit card company to process.
Cancellations: For cancellations made at least 60 days prior to your scheduled arrival date, Amazing Accommodations Alaska will refund 100% of the $500 reservation deposit. For cancellations occurring less than 60 days prior to your scheduled arrival date, the amount paid will be forfeited but held as a credit toward future rentals. Letters of credit must be used within 12 months of cancellation date before expiring. Cancellations resulting from emergencies such as the death of a family member or hospitalization will result in a full refund of the $500 deposit, if written proof is provided.
Insurance: RV rental rates DO include insurance with a $2500 deductible. For all international customers, we require a CDW (Collision Damage Waver) Insurance purchase of $12 per day to reduce the deductible from $2500 to $500. All U.S. customers must provide proof of insurance, and also have the option to purchase the $12 per day CDW Insurance if desired.
Fuel: All motor home rentals begin with full tanks of gasoline and propane, and must be returned full as well. If not full upon return, the rental customer will be charged a $100 fee, plus the cost of the gasoline and/or propane needed to fill each tank.
Smoking: All rentals offered by Amazing Accommodations Alaska are NON-SMOKING. The renter is responsible for all costs for cleaning fees or damage repair resulting from cigarette or cigar smoke, plus the forfeiting of the $500 damage deposit.
Pets: Pets are NOT allowed in all our rental units. Except service dogs. Also, you may NOT store fresh fish in the refrigerator/freezer. Violations will result in forfeiting the $500 damage deposit.
Gravel Roads: We do not have any restrictions traveling on gravel roads. It will be the renter’s discretion. Lessee agrees that driving on gravel roads is at the renters own risk. On gravel roads, insurance pays only for highway type accidents but does not cover damage due to bad road conditions. Any expenses incurred because of bad road condition are the sole responsibility of the renter. There will be no compensation for down time, towing, or mechanical failures. We will give out information on road conditions at vehicle pick up. Gravel roads in Alaska cannot be avoided, as most campgrounds and driveways are gravel. The insurance coverage DOES EXCLUDE the unmaintained, washboard, and logging roads.
Canada: All our vehicles can travel into Canada as well.
Other Requirements: Driver must be 25 years of age or older and have a valid driver’s license. There is no extra cost for additional drivers.
Early Returns: There are NO refunds for early returns.
Shuttle Service: Amazing Accommodations Alaska offers a FREE shuttle service for up to 6 people with luggage during regular business hours from 8am to 5pm.
Mechanical Breakdown/Repair: For repairs exceeding $50 the customer must call Amazing Accommodations Alaska for assistance to obtain proper authorization. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance. Customers are required to cooperate fully with Amazing Accommodations Alaska to remedy any problem.
If renter’s motorhome vacation is interrupted by an automotive mechanical breakdown for more than 12 working hours after reporting such to Amazing Accommodations Alaska, the renter will be reimbursed for the gross daily rate to a maximum of $1,500.00 per tour. Receipts for all incurred expenses must be presented for refund.
Defects on Radio/CD/TV/DVD, generator, air conditioner, refrigerator, microwave, cruise control, etc. are not considered mechanical breakdowns and are excluded from refunds.