OUR GUARANTEES AND BASIC CONDITIONS:
* no dorms
* always private ensuite (i.e. shower or bathtub and toilet facilities in your room)
* accommodation in a hostel, hotel, apartment or chalet, situated in San Antonio or San Antonio Bay
* most accommodation are very close to the reception of the Florida Hotel and never further away than 2.5 kilometres (about 1.6 miles)
* meals are NOT mandatory and NOT included in the price
* bus or taxi transfers are NOT included in the price
* all taxes are included in the price
Upon arrival please come to the reception of the Florida Hotel (Carrer de Ramï¿½n i Cajal, 2 in San Antonio), if no other arrangements have been made before in written, and our staff will assign you a room, studio or apartment at one of our properties!
It is NOT necessary to phone the hotel to confirm your booking as it is already guaranteed!!! You also do NOT need to phone us in case that your flight or ferry is delayed; our reception is open 24 hours a day.
Important information for guests travelling on night flights or night ferries!
Please keep in mind that the standard check-in-time is 4.00 p.m. of the booked and confirmed day of arrival. We strongly recommend all guests who are travelling on night flights or night ferries to also book the preceding night!
Example: You leave your home country on Friday evening and the flight arrives in Ibiza on Saturday in the early morning hours at 1.00 a.m.; according to international hotel rules and procedures you cannot check-in before Saturday afternoon, if the unit is confirmed for Saturday! However, if you book in advance your studio or apartment for Friday, we shall make it possible for you to check-in immediately at night (without waiting so many hours).
And in case you leave on a night flight or ferry and you do not want to check-out by 12.00 noon on the day of your departure, you should also make a reservation for the following night as there is no courtesy room available!!!
If you are travelling on night flights and wish to book the preceding night for immediate check-in, please enter the exact date of the preceding night in the reservation system!'
Our cancellation policy is that you are able to cancel your reservation up to 24 hours before the date of your arrival (except prepaid and non-refundable tariffs). Please note that this period starts 24 hours before the DATE of your arrival NOT YOUR ESTIMATED ARRIVAL TIME. In some cases, given different time zones, this could be up to 48 hours before your arrival date. You must inform us about your cancellation in time to avoid a no-show charge or a late cancellation charge. This charge is the total of the first night's accommodation cost and will be charged to your credit card if you do not notify us in time.
If you cancel all or part of the reservation, the deposit will not be refunded. If you cancel any individual night during your stay, then the deposit for that night will be not be refunded or transferred.
The payment for accommodation booked at non-prepaid tariff has to be settled in full latest upon arrival. You can pay by cash (in Euros) or credit card (VISA, Master, Eurocard or Maestro/Switch). Please note: We do not accept any personal cheques.
When you get to the roundabout in Segundo Cinturón de Ronda road, take the third exit to Camino Viejo de Sant Mateo/C-731.
Continue straight ahead in this road and you will get to our village. We are in a private road.
We advice you to call us and we will pick you up from the Airport or when you get to this point Let us know in advance.
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