When this hotel is full, it is uncomfortable. Watch in particular for Mexican holidays, and AVOID THEM!!! Check-in took over 1.5 hours (standing in line with kids and luggage, NOT fun) Check-out took over an hour (same thing) All of the chairs and tents were booked by 7 am every morning, so we never had a place to park-it during the day. Breakfast was nice, but we were rushed out because guess what? There was a line to get into the buffet! This was ridiculous. Bump up the staff when you're full! I can tell it would-have been a nice stay if it weren't so crowded. And, because there are no private beaches in Mexico, AND a popular public access point is adjacent (on both sides!) of this hotel, we had college Spring Break style stands and music (and all of the crowds/alcohol associated with that) for our little family holiday. The vendors that walk around selling their stuff didn't bug me the first day, but after that when I caught them making fun of me (repeatedly) I began to be irked. Go somewhere else.

Loved the easiness to check in. The room was beautiful and in the new tower.

The hotel itself was great with great service from all of its staff. However, we were disappointed with serveral items. First, the ridiculous amount for a buffet at its restaurant. This hotel has about 6 restaurants, but only one was open at a time. Second, although the hotel provides a refrigerator, evidently no outside food or drink is allowed. We were stopped by hotel staff for bringing in some fruit and soft drinks into the building. It wasn't until we threatened to leave and move to another hotel, that an exception was made. You would think that at a 5 star resort, there would be items that are complimentry, but everything had a price, although you had to ask to find out how much something would cost. For example, I was charged a fee for Internet usage in my room. I have never stayed at a hotel of this caliber that does not offer free Internet access.

Enchanting facility with lovely grounds. Spa is great, plenty offered to stay busy on site, off site activity a bit costly due to location. Great atmosphere for relaxing while having option to be active at the gym or in the pools