Guest Reviews For Grand Palladium Kantenah Resort All-inclusive
Overall Rating: 17 Reviews
Too big and awful service
I made the reservations several months ago. i also called a couple of days before leaving the us to make sure res was correct. i got there res was all ...
I made the reservations several months ago. I also called a couple of days before leaving the US to make sure res was correct. I got there res was all wrong. the service was awful and the worse part is that nobody really cared. I will never stay there again nor will I will anything positive to say when I know someone is looking to out to Riviera Maya.
The staff was not very friendly, bartenders were very slow , the food was not very good, resort was clean, nice pools, bad pool bar, nice beach and salt water pool, ...
The staff was not very friendly, bartenders were very slow , The food was not very good, Resort was clean, nice pools, bad pool bar, nice beach and salt water pool, room was clean and maids were very good. Wi-Fi in lobby was down most of the time, would not stay here again
Just came back 2 days ago. the resort is huuuuge but not crowded at all. we booked 2 jr suites. i can't say this is a suite, looks exactly ...
Just came back 2 days ago. The resort is huuuuge but not crowded at all. We booked 2 jr suites. I can't say this is a suite, looks exactly like standard room, not as advertised. One of the rooms (4920) had mold and smelled horrible. I came to the front desk and we got another room (4921) without any problems but it was a little stinky too. The bed is comfortable but the pillows are horrible! The resort wants you to upgrade the pillows for additional $ . It is crazy, especially for the jr suite. Good: the beach is gorgeous with plenty of shade, you don't have to come early in the morning with the towel to reserve the spot!!! The food was good, no reservation to the a la carte restaurants!!! Very nice layout of the resort for the nature lovers but you have to be pet friendly: iguanas, Mexican raccoons, insects are all over the place. Actually, Mexican raccoons are very cute and everyone tried to get something from the buffet to feed them. The free spa is amazing. The train goes all over the resort until 2:00 am wich is very convenient. The staff is very nice and friendly, the service is outstanding! Olympus-Tours shuttle from and to the airport was great. I gave 4 stars to this resort only because quality of our rooms. Over all we had a great time!!!
This resort is huge (essentially 4 resorts in one) so you never feel crowded! lots of bars, restaurants, pools, activities! we stayed for a week and there were still things ...
This resort is huge (essentially 4 resorts in one) so you never feel crowded! Lots of bars, restaurants, pools, activities! We stayed for a week and there were still things we didn't get to do! Oh well, I guess we will just have to go back! :)
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