I really enjoyed my stay at the hard rock. the facilities were amazing, the rooms were clean and comfortable, and the food was great. there are only a few things ...
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service:
- Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one.
- Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile.
- Get rid of the service charge on the "free" resort credit. If it is free, let it be free. Otherwise call it "discounted rates" on tours, excursions, etc.
- Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not.
- Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these.
Overall, though, these are small things and I was pleased with my stay.
We had a great time on our stay at vallarta palace/hard rock hotel. staffs were attentive and very accomodating. food were great and various selections available. hotel credit was ...
We had a great time on our stay at Vallarta Palace/Hard Rock Hotel. Staffs were attentive and very accomodating. Food were great and various selections available. Hotel credit was used for some of our day trips and spa and it was great. The only draw back is it is so secluded that no public transportation but taxis were available.
This was our 3rd stay at vallarta palace and we had a great time once again. the hotel was a little busier than our previous stays but we never had ...
This was our 3rd stay at Vallarta Palace and we had a great time once again. The hotel was a little busier than our previous stays but we never had any wait for pool/beach chairs, restaurant seating. Our only wait was for a room upgrade which we wanted to use our hotel credits for - claiming a 95% occupancy rate - there were no upgrades available until our last 2 nights- the hotel didn't seem that full to us - we did upgrade although it was kind of a pain to repack for that short of a time, but the rooms were nicer with a much better view - the upgraded rooms were noisier than our rooms without a view however. We found the food to be much improved over previous stays. Service was always great and the staff very friendly and eager to please. The hotel and grounds are very clean but some maintenance was lacking (we were told that they are being bought by Hard Rock this year so we wondered if they are just waiting to make those needed repairs.) You may be dissappointed with the entertainment offered - it is pretty lame - but we knew that going in and that was not why we chose Vallarta Palace . It is a great place for families - very comfortable and laid back and we never felt unsafe.
The rooms were clean. free mini bar in room and hot tub. the all inclusive alcohol was better quality trhan most other all inclusives. was able to use room credits ...
The rooms were clean. Free mini bar in room and hot tub. The all inclusive alcohol was better quality trhan most other all inclusives. Was able to use room credits for lobster at dinner many nights and get spa and excursions for free. The staff was great - I had no problems. The only issue was from an excursion where the dvd they gave us of the zip lining was blank.
We really enjoyed our stay at vallarta palace. as far as all inclusives go, this one has it all. the restaurants were all fantastic and there are no limits to ...
We really enjoyed our stay at Vallarta Palace. As far as all inclusives go, this one has it all. The restaurants were all fantastic and there are no limits to what you can or can't order. The service throughout the entire resort was also great, everyone was there to make sure you had what you needed to enjoy your visit.
The only con that we experienced is that there seemed to be a glitch with the fire alarm and it went off two of the four nights we stayed. It's not fun waking up in the middle of the night to a fire alarm, but oh well.
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