Overall, reception staff was attentive and hotel is attractive. We had some unfo
The hotel is in a good location and is attractive and clean. reception staff is friendly and attentive. however, the last day there they forgot to replace out towels, and ...
The hotel is in a good location and is attractive and clean. Reception staff is friendly and attentive. However, the last day there they forgot to replace out towels, and after bathing realized we had nothing to dry off with. We called down and explained the situation and that it was urgent since we had to catch a plane, and it took them 15 minutes to bring towels, and then they brought the floor mats and not towels. The manager was very apologetic and said he would personally make amends the next time we visit. Also, my first night there no one in the hotel could change a 20 dollar bill for me so I could make a small purchase at the convenience store next door.
This isn't a bad hotel by tijuana standards. the restaurants are nice and rarely crowded. the rooms are mostly standard and modern with big screen tvs. the beds are ...
This isn't a bad hotel by Tijuana standards. The restaurants are nice and rarely crowded. The rooms are mostly standard and modern with big screen TVs. The beds are very nice. I have stayed here many times over the past 5 years and it has always been a nice alternative to the Marriott. The problem with this hotel is low occupancy and a decision by management to EXTRACT as much cash as possible from guests. There is even a charge for in-room coffee now. Check in and check out are fine by TJ standards but annoying if you expect 1st world service. Their frequent guest program is worthless. After almost a dozen stays I got no recognition whatsoever...but loads of excuses. Lately the hotel is cutting corners and downgrading basic services. For the money you can get a decent room but keep our expectations low and watch your wallet. They are great at nickle and dime you till your head explodes. In fairness, Tijuana is mired in financial depression and the shakedown experience here is not unique these days.
I stayed at this hotel for 3 nights and enjoyed everything with the exception of spoty wireless internet access. the room had an ironing board but no iron, however the ...
I stayed at this Hotel for 3 nights and enjoyed everything with the exception of spoty wireless internet access. The room had an ironing board but no iron, however the Cleaning person quickly gave me one. I felt very safe as an American there and check in was quick and painless.
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