Guest Reviews

5 Reviews   

  • Kind and smiling attention by staff at every turn. Nice up-to-date hotel. Good a

    12/30/2012

    We arrived late after flight, drive across denver to summit county. front desk staff immediately changed our rooms with little fuss to accommodate a change in our travel party. quick ...

    We arrived late after flight, drive across Denver to Summit County. Front desk staff immediately changed our rooms with little fuss to accommodate a change in our travel party. Quick fix to a room card that demagnetized the next day. Replaced a hair drier gone bad. Quiet discrete room housekeeping staff were a marvel--working quickly and efficiently. Pool, hot tub, breakfast area immaculate and well stocked with supplied. When asked for more hot water to fill a thermos, breakfast attendant staff quickly provided more. Smiling, smart, and competent staff made the stay a real jewel in my travel for the winter season. Remarkable value for the cost. Would recommend and return any time.

  • I GOT BED BUGS FROM THIS HOTEL

    05/02/2009

    I stayed at this hotel for 1 night on 4/19/09 and walked away covered in bed bug bites. i asked the hotel to reimburse me just over $1000 ...

    I stayed at this hotel for 1 night on 4/19/09 and walked away covered in bed bug bites. I asked the hotel to reimburse me just over $1000 for my expenses (medical bills, extermination costs, replacement items, laundry) and they chose to instead turn the matter over to their insurance company. I eventually did get reimbursed by their insurance, but not after a huge hassle of waiting for their adjuster to contact me and then fighting with the adjuster about the nature of bed bugs in order to justify my costs. I've been out the money for just over 2 1/2 weeks now. The owners of the hotel never once returned my calls, instead they relayed all communication through their manager. The hotel did reimburse us for the 1 night stay, but never offered any other compensation for my trouble. Definitely not worth the hassle.

  • The room was big. Fold out couch was Plus!!

    04/10/2008

    The extra large rooms are what we really liked. the room and beds were in nice condition.
    the people at the front desk were very helpful and polite. it ...

    The extra large rooms are what we really liked. The room and beds were in nice condition.
    The people at the front desk were very helpful and polite. It is in a convient location for the free local bus that takes you to the ski hill. Restaurant, ski shop, book store, and grocery store were all within walking distance.

    The free breakfast tasted good, but they never emptied the garbage cans and the floor was dirty. The pool area could be kept cleaner too. The hotel is getting older and is need of some maintence and tidying up.

    Overall our stay was nice.

  • Employee problems

    10/19/2006

    Bathroom fan in room next door was like a jack hammer on the wall - employees and management wouldn't do anything. made other visitors mad too.

    Bathroom Fan in room next door was like a jack hammer on the wall - employees and management wouldn't do anything. Made other visitors mad too.

  • okay, but ...

    10/17/2006

    The room was nice, well furnished and comfortable. but the experience was tainted by a not-so-clean bathroom. it was if they had forgotten to clean it. it was ...

    the room was nice, well furnished and comfortable. but the experience was tainted by a not-so-clean bathroom. it was if they had forgotten to clean it. it was also somewhat loud. but not bad for the price and location

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Listing # RA-1072743