Guest Reviews

28 Reviews   

  • Welcoming

    01/09/2013

    This hotel was really nice. clean, friendly staff, good location. shuttle to train station that takes you straight into penn station was so convenient!

    This hotel was really nice. Clean, friendly staff, good location. Shuttle to train station that takes you straight into Penn Station was SO convenient!

  • Solid

    11/26/2012

    I stayed there the day after they opened after hurricane sandy. many things were unavailable but staff was attentive to my needs, which seemed to be more than usual because ...

    I stayed there the day after they opened after Hurricane Sandy. Many things were unavailable but staff was attentive to my needs, which seemed to be more than usual because of their circumstance. For example, once I figured out that the periodic beepings I was hearing were smoke alarms with dead batteries, due to the power outage, they were pretty good to fix them all around me.

  • Very freindly and helpful staff 1

    11/08/2012

    I have been coming here the past 10 years, hotel is beginning to show some wear, carpets, desks, but all and all a fun place to stay.

    I have been coming here the past 10 years, Hotel is beginning to show some wear, carpets, desks, but all and all a fun place to stay.

  • oh my aching back!

    10/16/2012

    Staff was very friendly, but we waited in line for a while to be checked in. after we had been in line for approximately 15 minutes, a staff member pointed ...

    Staff was very friendly, but we waited in line for a while to be checked in. After we had been in line for approximately 15 minutes, a staff member pointed out a woman working in a dark corner and said she could help us. I thought that was a bit odd because she seen us waiting, and simply could have asked "can I help you?". Free computer use in the lobby was a plus. The only true downside I believe was how uncomfortable the bed was. It was very hard, and since we had spent our days walking around NYC, a nice bed would have been great to help ease the muscle aches!

  • They gave away our room

    10/10/2012

    They gave our room away when we were a late check in. they put us up in hotel "about 8 minutes away". they guarnteed our room for the following night ...

    They gave our room away when we were a late check in. They put us up in hotel "about 8 minutes away". They guarnteed our room for the following night with another late check in..and we were able to give us that room. It was a pain in the neck. They did pay for our first night but I really resent the fact that the guy in front of us whose room was also given away was given many more freebies because he made a huge scene in the lobby, he was given a car service for both days and free meals....probably wont stay there again....

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