Guest Reviews

10 Reviews   

  • This hotel is awful!

    08/14/2012

    This hotel went from the best in town to one of the worse.

    This hotel went from the best in town to one of the worse.

  • Ski Apache

    01/13/2012

    I booked two rooms in this hotel at the first of january. my stay was very unpleassant. staff was very rude and unhelpful, the indoor pool did not work, the ...

    I booked two rooms in this hotel at the first of January. My stay was very unpleassant. Staff was very rude and unhelpful, the indoor pool did not work, the janitorial satff had their children in the Jacuzzi therefore we were unable to use it, the shower leaked from the wall and flooded the bathroom when someone would take a shower. The breakfast is decent howerever there is only 1 waffle maker which you will have to stand in line for and only 5 small tables on the breakfast area, therefore breakfast had to be brought back to the room. I had intentions on working out in the gym area, however there was not any disinfectant spray or towels available to wipe down the equipment. I would not recommend this hotel!

  • Hill covered with snow

    12/28/2011

    The night that we stayed it started to snow, i asked the clerk, if they keep the road clear, due to there being a significant incline to get to the ...

    The night that we stayed it started to snow, I asked the clerk, if they keep the road clear, due to there being a significant incline to get to the Hotel from the road. She stated that the road is always keep clear for customers. I had my grandmother with me who is hadicaped. We went to eat supper by the time we made it back, the snow had covered the road and you could not drive up the hill only if you had snow chains or four wheel drive. The hotel failed to keep the road clear, I had to find someone who was driving bye to give my grandmother a ride up the Hotel. The rest of the family had to walk up the hill.

  • The staff was very courteous and helpful. We left our pillows and they will mail

    11/21/2011

    We arrived a few hours early and it was raining so we could not shop downtown. the clerk let us check in and get settled a couple of hours early ...

    We arrived a few hours early and it was raining so we could not shop downtown. The clerk let us check in and get settled a couple of hours early and it was really helpful. The power went off early the next morning as we were about to leave and the room was dark so we left our personal pillows on the bed accidentally. The motel called us and we are arranging for them to mail the pillows to us. We would stay there again.

  • Was very happy with the accommodations

    04/13/2011

    Glad we made reservations in advance. the place was sold out because of an event that weekend. reception was great and checkin was fast. room had a nice view and ...

    Glad we made reservations in advance. The place was sold out because of an event that weekend. Reception was great and checkin was fast. Room had a nice view and was VERY roomy with frig and microwave that helped cut down on expensive eating out. Breakfast had a great variety and very neat and clean. Would definitely stay here again next time I in Ruidoso!

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