Guest Reviews

11 Reviews   

  • This hotel afforded me what I needed the most. REST!!!!

    10/26/2011

    I was nearly five hours late for my arrival (2:15am), but i was still greeted with a warm friendly smile and attentive service. all employees i encountered made me ...

    I was nearly five hours late for my arrival (2:15am), but I was still greeted with a warm friendly smile and attentive service. All employees I encountered made me feel very welcome.

  • Pleasantly suprised

    02/08/2011

    It was a great experience. the staff was so friendly and helpful. i will definitely stay again my next trip to chattanooga.

    It was a great experience. The staff was so friendly and helpful. I will definitely stay again my next trip to Chattanooga.

  • Decent, but confirm your room type in advance

    02/07/2011

    Overall a decent a hotel. a bit far from the 'heart' of downtown, but they are on the free trolley route so it wasn't a problem. we actually enjoyed ...

    Overall a decent a hotel. A bit far from the 'heart' of downtown, but they are on the free trolley route so it wasn't a problem. We actually enjoyed being a bit further away from the crowds. The only problem we had was that we booked a room with 2 queens and were told they only had 1 king room available when we arrived. To their credit, they did try to rectify the situation by bringing up a rollaway bed but everyone knows that's not a sign of a good night's sleep. We would stay again, however, if the price was right.

  • Marriott Chattanooga Jan 4, 2010

    01/08/2010

    The hotel is well located with access to area attractions via free bus service right out the front door. the room was large, clean, and comfortable. the only minor complaint ...

    The hotel is well located with access to area attractions via free bus service right out the front door. The room was large, clean, and comfortable. The only minor complaint we had was the coffe maker in the room was a single cup coffee maker and only enough coffee for one cup of regular or decaf. Since we both prefer regular, one of us had to drink decaf at 5:00 AM. Other than that it was enjoyable.

  • Horrible experience!!!

    11/05/2008

    My family and i recently stayed at the marriott chattanooga convention center hotel and had a horrible experience. upon arrival we were told that the rooms were not clean, so ...

    My family and I recently stayed at the Marriott Chattanooga Convention Center hotel and had a horrible experience. Upon arrival we were told that the rooms were not clean, so we stored our luggage and went to dinner. When we came back we were told there were no more concierge level rooms (which is what we reserved) available. We asked to speak to a manager and were told we could not until the next morning. The first room they tried to put us in embarrassed even the bell man who immediatly called the front desk to request a different room. The next room was not much better. The carpet was dirty, the tiles in the bathroom were missing grout, the sink was cracked...I could go on and on about the condition of the room, but the worst part was the treatment we recieved from the front desk staff and the managers. The next morning when we tried to speak with the manager we were told that the business manager had decided not to honor the online travel agency's reservation we had for the concierge level room and put us in a regular room but continued to charge us for the concierge level rate. We tried to negotiate a regular room rate with them and they refused. We called the online travel agency's customer service and the agent and after 40 minutes he was able to renegotiate a lesser rate for the horrible little room we were put in. On a positive note, I want to state that the bell man and valet were fantastic!!! always courteous and friendly. They were very professional where their management was not.

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