Guest Reviews

Overall Rating: 16 Reviews


  • excellent

    11/01/2012

    Everything about our stay was just perfect. the location (5 minutes from my grandchildren)the check in, the room, just excellent. the complimentary breakfast was the best we have ever ...

    everything about our stay was just perfect. the location (5 minutes from my grandchildren)the check in, the room, just excellent. the complimentary breakfast was the best we have ever seen in any hotel. the attendent was superb. she kept the food supply full at all times. everything was fresh and delicious, too. the next time we come to see my daughter i would love to stay here again. the price was very affordable. i hope that you could match that again. thanks for making our stay just great.

  • First impression GREAT - But every other impression not so much!

    08/05/2012

    We had high hopes for this hotel since it was an excellent price and part of a well-known, hospitable chain. we only stay in suites and have been to ...

    We had high hopes for this hotel since it was an excellent price and part of a well-known, hospitable chain. We only stay in suites and have been to numerous other Marriott properties in the past with great experiences, but we didn't get what we're used to from this location. Value for the money was good - great rate and we got a weekend discount so that was a bonus. Upon arrival, concierge desk employees were very courteous and check-in was speedy. Got into our room and was extremely happy with the decor and atmosphere. Room was laid out nicely and decor was modern. Pulled out sofabed and mattress was a bit thin; however, not in need of replacement. When dressing sofabed with extra linens from the closet, noticed a prominent blood stain on the pillow. Called the front desk and they were apologetic and replaced everything immediately; but it was still quite disgusting. Pool area was a bit small, but still clean. The floor of the pool looked dirty - like sand was in it - but it was just discolored. Not that appealing, but no real issues. Pool attendant on the first day was on her cell the entire time and nit-picked about our 10 year old splashing even though there was no one else in the pool or even in the pool room. She was still nice though. Second day was the absolute worst at the pool. The lifeguard on duty was absolutely horrible - ignorant and disrespectful. The pool was full the entire time we were there and she hardly ever glanced up to check on the patrons. She refused to get up and let us into the pool even though the door wasn't working properly. Had to bang after trying with key cards and just opening it and then she finally, leisurely walked over and gave us attitude about it. When asked to assist with turning on the hot tub, she just pointed to the switch instead of getting up from her seat a whole three feet away. There were no towels in the pool area and when asked at the front desk they said she should have gotten them. Went back into the pool area and she still refused to assist. Had to go back out to the concierge to request our own towels and complain. Upon checkout, we were told that they had a discussion with her and she gave them the same response - she couldn't leave. Concierge stated he told her how to properly handle in the future, but obviously her attitude needs an adjustment. Breakfast area was nice, but very cramped - way too small for as many guests as the hotel accomodates. Nice spread for a complimentary breakfast and they did well with keeping the food filled. Only problem was there was no coffee and no indication as to when it was going to be refilled and there was no room to do anything. With options for making a breakfast sandwich, or toasting, there was no free counterspace available for prep. And with that many people, you had to stand in the line and wait for your food, causing back-up for the other guests. Attempted to heat the breakfast sandwich up in the microwave to melt the cheese and the microwave wouldn't work. The attendant did attempt to assist, but couldn't get it to work either. Since there were no seats available anyway, we just went back up to our room to heat and eat. The fridge in our room didn't get cold at all. We called the front desk and they said it should have been working since we confirmed the motor was on. It never got any colder and they didn't offer to fix/replace it. We didn't need it, so we didn't press the issue. Bed was extra comfy. Even after our routine inspections when first checking into a hotel, we saw no visible stains on the mattress or pillows. Would have been nicer to have two TV's - one each for the bedroom and sitting area, but there was no room for it. Although, the TV did swivel, we weren't able to have a great view from the bed and my kids in the sofabed at the same time. Room could have been a bit more spacious. In fact, when the sofabed was pulled out, it was hard to pass by between the TV stand and the bed. 'Coffee' table option was cute as they doubled as TV trays since there was no dining table option. Without the sofabed extended, my family of four was able to maneuver with ease. Had we not had the experience with the stain and the lifeguard, I would have given this hotel an excellent in every category. I honestly think this hotel has a lot of potential, based on comparisons to others of like kind and quality. The staff overall was very courteous and accomodating. It's a shame that one person can be so rude as to ruin it for the rest of them.

  • I was totally disappointed!

    01/07/2012

    If you are traveling with kids, this is definitely not the place to stay! there pools hours are from 5-10pm only! when we were able to swim in the ...

    If you are traveling with kids, this is definitely NOT the place to stay! There pools hours are from 5-10PM ONLY! When we were able to swim in the pool, it was so run down that it really wasn't even worth it. They were going to give us free YMCA passes for the week, but then took them back, which is bad customer service 101. The breakfast was the worst I have ever had; the food was bad, there was never a place to sit, and there was only one person working the area. There often wasn't any coffee in the lobby ready. The only saving grace was the spacious rooms and awesome housekeeping. Springhill Suites are our favorite hotels, but I would never stay at this one again.

  • Great value for price

    02/08/2011

    We booked for one night just for a getaway. the price was great and the room was wonderful. it is a suite, so there is plenty of space, a separate ...

    We booked for one night just for a getaway. The price was great and the room was wonderful. It is a suite, so there is plenty of space, a separate area for watching tv, sofabed, computer, and a kitchenette as well as a huge kingsized bed. Everything is new and very clean. Breakfast is also included (more like a glorified continental breakfast). Was a very restful comfortable stay.

  • Excellent!

    10/07/2009

    A capacious room with several amenities. courteous staff. complimentary breakfast that went way beyond "continental" norms. a very convenient location. price was far below this level of accomodation. four and ...

    A capacious room with several amenities. Courteous staff. Complimentary breakfast that went way beyond "continental" norms. A very convenient location. Price was far below this level of accomodation. Four and 1/2 stars.


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Springhill Suites By Marriott Herndon Reston
RealAdventures
Springhill Suites By Marriott Herndon Reston
Herndon, Virginia Hotels & Resorts
This Springhill Suites is located approximately 15 miles from Manassas Battle Fields and 15 miles from Dulles International Airport.

Starting at $64 Per Night

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Springhill Suites By Marriott Herndon Reston
138 Spring Street
Herndon, Virginia 20170


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