Guest Reviews

8 Reviews   

  • Don't stay here!

    01/30/2012

    In all my years of traveling, i have never encountered more rude employees! i traveled with a large group which included children. at their overpriced buffet, one of the waitresses ...

    In all my years of traveling, I have never encountered more rude employees! I traveled with a large group which included children. At their overpriced buffet, one of the waitresses acused an 11 year old child of lying about her age for a cheaper price. The front desk staff was rude and mostly not helpful. We got incorrect information on shuttles and no help with our group travel. This hotel is kind of off the beaten path so there are not other restaurants close by. Their restaurants are very expensive and the service is horrible. The walls are paper thin and people with 3rd floor rooms could hear the noise from the indoor water park. Based on this experience, not only would I not ever go back to this hotel, I would never go back to the Wisconsin Dells.

  • LOVE THIS RESORT!

    08/31/2011

    We have stayed @ this place several times & have had a great experience every time. the water park is just the right size. it seems like it has something for everyone. ...

    We have stayed @ this place several times & have had a great experience every time. The water park is just the right size. It seems like it has something for everyone. If the weather is bad or it's evening, you can still have fun @ the inside water park. I've never had any trouble keeping track of the kids outside. There are so many different areas for every personality to choose from to hang out at. There is a very serene, peaceful view looking out over the trees & river. It is extremely relaxing. Our rooms have always been large with plenty of room & very clean. The staff has always been very friendly & helpful. I can't say enough good about Chula Vista. We love our get aways there.

  • Love this River Front Hotel/Waterpark!

    07/09/2011

    This hotel enables you to enjoy the best of both worlds. nice secluded hotel along the wisconsin river, great sized water park, and just all within a short distance of ...

    This hotel enables you to enjoy the best of both worlds. Nice secluded hotel along the Wisconsin River, great sized water park, and just all within a short distance of the Dells Downtown action, if you even want to venture away. Very nice!

  • Quiet,Clean, Beautiful Location

    06/25/2011

    This is the only resort in the wisconsin dells area that i've encountered on my vis that was in a quiet setting, well maintained. the other resorts were on ...

    This is the only resort in the Wisconsin Dells area that I've encountered on my vis that was in a quiet setting, well maintained. The other resorts were on the interstates (lots of noise) or on main highways. Chula Vista was tucked back in off highway 13. The property borders the Wisconsin River and some rooms even have a view of the river. The waterpark was just the right size for our family. I liked the dining options, we had 7 different options when it came to our dining. I recommend the Market Fresh Buffet. The clubhouse at the Canyon Golf Course also had a great Friday fish fry. We stayed in a two bedroom condo and really enjoyed it. This is the only property in the Wisconsin Dells I would stay in. We've stayed at Wilderness, Kalahari, Mt. Olympus and none of them compared to Chula Vista. Wilderness was nice but Chula Vista beat Wilderness because of the cleanliness and the quiet serene location. I would definetly stay at Chula Vista again.

  • Security is not a priority here.

    03/13/2011

    This place is too big. i felt i was treated like a number. our vehice was vandalized in the parking lot during our recent stay. when i brought the incident ...

    This place is too big. I felt I was treated like a number. Our vehice was vandalized in the parking lot during our recent stay. When I brought the incident to the attention of the front desk staff, managers and security, they blew us off! I tried to follow-up throughout our stay, but couldn't find a staff memeber to help me. It is a very long walk to just about anything here. The service is not able to handle individual complaints. Food is just average. Indoor waterpark is under-sized for the size of the hotel. It easily takes 20 minutes to walk to dinner or waterpark, from any room. Parking lots are undersized and require a long, dark (&cold in winter)walk to rooms with luggage and children in tow. There are better places to stay in WI Dells.

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