Guest Reviews

6 Reviews   

  • Bed was terrible. Management unconcerned, disinterested.

    08/03/2012

    We have stayed at many hampton inns in many states. this one had the worst bed i have ever tried to sleep on. we only stayed one night. i notified ...

    We have stayed at many Hampton Inns in many states. This one had the worst bed I have ever tried to sleep on. We only stayed one night. I notified the desk clerk the next morning about the bed. (I tossed and turned so much I rubbed the skin off of my elbows). She made a notation in her day book and told me the manager was not there until the next week. I later notified the manager by email of my dissatisfaction with the bed. She didn't respond to the first email so I notified her again by email. She finally replied but made no offer to discount the room price for the terrible night. I notified the main office by email and received no reply. I will no longer stay at Hampton Inn. Their guarantee to make things right or you don't pay doesn't mean anything. We are Hilton Honors members but I am hesitant to stay in any of their hotels now. The bed at a hotel is the most important thing they offer and if you can't count on a good nights sleep, why stay there?

  • Gallup Hampton Inn

    08/21/2010

    Pleased with stay in gallup- good staff and breakfast. room clean and quiet. only concern was the jacuzzi- not very clean- needs closer attention.

    Pleased with stay in Gallup- good staff and breakfast. Room clean and quiet. Only concern was the jacuzzi- not very clean- needs closer attention.

  • A cool place to stay in Gallup

    06/26/2010

    The indoor pool was very nice! staff was very friendly and helpful, and gave us good recommendations about nearby places to eat. i would give it a perfect review except ...

    The indoor pool was very nice! Staff was very friendly and helpful, and gave us good recommendations about nearby places to eat. I would give it a perfect review except that I hate hotel beds, and because although the room was mostly clean, except that we found a pair of soiled underpants hidden behind a plant, that had apparently been missed by both the previous occupants and the cleaning staff.

  • Adequately clean and comfortable

    11/07/2009

    We've been staying at a few of the hampton inn's on our 3-week fly/drive trip this year. this hampton inn, although not new, is clean, the ...

    We've been staying at a few of the Hampton Inn's on our 3-week fly/drive trip this year. This Hampton Inn, although not new, is clean, the mattresses are maybe not your own, but are adequately comfortable. The hotel in general, is clean; the service personnel are friendly. This hotel had one of the better inclusive breakfasts we have had on our trip. The lady providing the breakfast was adequately proud of her work and quite polite. This hotel was apparently booked full the night we stayed with them, causing parking to be at a premium in walking distance, although not a problem.

  • Best Place in Town

    06/29/2008

    I have travelled along i-40 and stayed in gallup often. of the several places i've stayed, this is the best. the rooms are clean and the staff is ...

    I have travelled along I-40 and stayed in Gallup often. Of the several places I've stayed, this is the best. The rooms are clean and the staff is friendly. It is away from the noise and problems of downtown. The only problem I encountered was the distance to restaurants. I plan to stay here next time I have to overnight in Gallup.

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Listing # RA-1118425