Guest Reviews For Villa Del Palmar Vallarta Family Suites All Inclus
Overall Rating: 53 Reviews
Great location, good service and food, best for kids.
My boyfriend and i visited villa del palmar (vdp) during the week of new year’s eve and it was less than desirable to begin with. we arrived on 12/ ...
My boyfriend and I visited Villa Del Palmar (VDP) during the week of New Year’s Eve and it was less than desirable to begin with. We arrived on 12/29/2012 that was our first mistake. We were properly prepared for the chaos at the airport, (a much nicer airport than Cabo San Lucas!) and we knew to avoid the men in white shirts (timeshare reps). We walked so fast through the timeshare area that we missed our pre arranged transportation with Olympus tours. When we got outside to where the taxis were, a very nice gentleman was able to find our transportation rep for us. Unfortunately the Olympus tours rep tried to set us up for a timeshare presentation in the disguise of needing to meet with the guy, on day 2 of your trip in order to get your return ticket for your ride to the airport. We did try to meet the Olympus tours rep in the lobby of VDP on day 2 at 1pm, but after waiting 15 minutes, we didn’t see the orange shirt, so we went back to the pool. It turns out the ride from the airport is 80 pesos ($7 US dollars), and like 15 minutes. So I don’t think it was necessary to arrange prior transportation like it is in Cabo San Lucas, where the airport is something like $50 US dollars each way. I don’t think they tell you this anywhere on the travel sites. So if given the option, I say you just take a taxi, they’re everywhere and very easy!
So we get to the hotel, we’re greeted by some nice staff who are trying to expedite the check in by taking your luggage and putting it in one place, and they promise you they will watch it for you. Our luggage was fine, but I kept my eye on it anyway. Also, on Saturday mornings only, they have a guy manning a beer stand in the lobby for the folks who have not checked in yet, and a cold beer for $2 US dollars sounds awesome! Unfortunately we came during one of the highest peak times of the year, so it took us over an hour to get through the check in line. I think there were 3 people at the desk. Again, we were weary of timeshare presentations, so as soon as we got our room keys, we declined any âwelcome orientations.â It turns out it might have given us some information about when restaurants were open and what was included in our all inclusive meals, drinks, and shows.
About the all inclusive package: The food was either very good or very bad. The El Patron âMexican foodâ restaurant was hit or miss. We thought the enchiladas with mole sauce was very good, and the shrimp fajitas. I also enjoyed the âshrimp and fish tacosâ which were like mini chimichangas, deep fried and served with fresh guacamole. Everything else was too salty, too cheesy, soggy or just plain bad. And we are not picky eaters. The other restaurant (thereâs really only 2 even though they say there is 3), the Cuciana Italiana was almost never open for lunch or dinner, but I think they combined it with the Market restaurant which was on the other side of the same restaurant, closer to the beach. They served breakfast buffet every day, which is part of the all inclusive, a huge buffet of fresh sliced melons, pineapple, papaya, and various breakfast items, eggs, sausage, ham, and some Mexican dishes, they also had fresh coffee and fruit juices. We were rarely at the hotel for lunch time, so canât really comment on that. For dinner, the Market served a dinner buffet some nights, and they had an AMAZING dessert buffet. Like serious 5 star desserts, just beautiful and delicious. I loved the flan and the tiramisu. And there must be a great bread baker on staff as well, they always had fresh rolls and really good table bread. The last night we were there, we had a fantastic seafood meal (for some reason it wasnât a buffet night). This might have been the only day we actually spent more than $50 each to properly take advantage of the all inclusive $50 per person per day. Be aware of the times the restaurants are open, see your check in card holder, a lot of good info on that insert. The whole food experience was very guess and check. Many of the other hotel guests were not on all inclusive, and they were usually repeat guests. That was a red flag that it is not worth the price. If only we had known the food at the Market restaurant was stellar, but only on Friday nights? We are still unsure, it is not posted anywhere we could find.
The drinks were pretty good, Eduardo at the bar was great. We were told by other guests that service is always very slow at the pool, so itâs best to just go get your own drinks at the bar. I generally drink whiskey and coke, however, sometimes when youâre laying out, thereâs nothing quite like a pina colada! And we made sure to get a bottle of water with every meal, so we always had plenty of water on hand. The water in the rooms, and in the resort are said to be filtered, so the ice and water on tap should be good to drink. What is NOT included in all inclusive is the deli (good sandwiches!) which is located on the street side of the huge resort, and the market store, where you can buy anything you forgot for twice the price of the Sorianos which is another block South. Or if you prefer Walmart, thereâs one about 2 blocks north of the hotel. I think next time we will skip the all inclusive package and just go to the Sorianos and pick up food and drinks. You can just bring a 12 pack of beer to the hot tub or pool, and they will not say anything. Also, itâs more fun to go downtown and eat street tacos or really authentic Mexican food!
More about the hotel. Due to the high volume of guests during the first part of our stay, the service was very slow, and it seemed like the food was worst. Once the New Yearâs crowd left, the service got MUCH better, the staff was actually smiling, and we didnât feel ignored. The rooms appeared to be clean... but my 2nd and 3rd night I woke up with multiple bug bites. We were never really in bug infested areas, so there was nowhere else that I could have picked it up. So Iâm going to have to assume there were bed bugs. On the 3rd night, I felt the biting, so I woke up and pulled the sheets back and found a little black bug. Ew! So the next day we asked to speak to the manager, Claudia. She was barely apologetic, but she did switch our room rather quickly. We had originally signed up for a pool facing King sized bed, but we had a parking lot facing 2 double beds room â so we were switched to the correct room. The rest of the stay was rather uneventful, once we figured out where to eat, and I obsessively checked the bed for bugs every night, and made my boyfriend shower before climbing into bed from the beach. We also met a lot of fun people in the hot tub, great place to meet people if youâre just 2 people traveling on your own!
Anyway, sorry for the novel, but I wished we had known a lot of these things prior to our trip, but now you know! We would only stay at this hotel again unless we had kids and it was not peak season. For now, being late 20âs travelers with no kids, we might seek another hotel close by. And next time, go without the all inclusive package.
Been going for years. know the staff well. very comfortable and close to downtown and old town. just a 10 minute taxi ride away. remember you do not need to ...
Been going for years. Know the staff well. Very comfortable and close to downtown and old town. Just a 10 minute taxi ride away. Remember you do not need to go through the time share seminar. If your not interested do not go! They play hardball.
Thank you for all you did to make an awesome wedding experience for 60 people!
The staff at vdp was courteous and accomodating. the service at the on site restaurant was stellar. the rooms were clean, comfortable and well arranged. we were able to check ...
The staff at VDP was courteous and accomodating. The service at the on site restaurant was stellar. The rooms were clean, comfortable and well arranged. We were able to check out the night before we left and the bill was accurate and easy to understand. The destination wedding was perfect. Thank you !
The hotel was much better than i had expected. yes we had to change rooms when we arrived but we did originally get the hotel room that we had expected ( ...
The hotel was much better than I had expected. Yes we had to change rooms when we arrived but we did originally get the hotel room that we had expected (garden view). As it overlooked the hotel tennis courts we asked if we could be moved to a room overlooking the pools. No problems.
We did get the timeshare push and we did go to the presentation the first morning to get our Elite card. We firmly declined the timeshare offer and were left alone for the rest of the time. There were heaps of loungers and they have made an stance on people not reserving these in the mornings which is great.
the poolside bar service was slow as was the restaurant staff at times but this is to be expected in countries with different service levels to back home. The grounds, pools and rooms were lovely and clean.
I would highly recommend this place and am so glad that we decided to stay there. it was close to town and the beach at the hotel was fine.
We stayed there mid August and every day was sunny, hot, with showers in the evening, perfect without all the hordes!
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