Guest Reviews

167 Reviews   

  • Expensive Hotel With No Ammenities Included

    09/10/2013

    The rooms, depending upon the time of the year, can cost up to $400. per night. additionally, we paid over $35. per night to park our car. internet costs an ...

    The rooms, depending upon the time of the year, can cost up to $400. per night. Additionally, we paid over $35. per night to park our car. Internet costs an additional $12. per night. No free breakfast is included with the room cost. Basic breakfast for two was about $40. per day. Early check-in? No way. Exercise facilities? Yes, but an additional $14. per day.

  • Nice Location, But

    09/04/2013

    The hotel is convenient to business and tourist attractions and offers the complete menu of services, but those services are too expensive. location: can't beat it. walking distance to ...

    The hotel is convenient to business and tourist attractions and offers the complete menu of services, but those services are too expensive. LOCATION: Can't beat it. Walking distance to the Capitol, the Mall, Union Station and other important points. HOTEL: The hotel itself was clean, and well maintained, but it is showing its age. If the overall ambiance of the hotel is important to you (it is not particularly important to me), you will be disappointed. INTERNET +:When I inquired about internet access, I was told that I could get it if I bought a package that included the internet, breakfast, and a daily bottle of water for $35. That was annoying. I bought the package because I needed the internet, but that grated on me. The need for internet access is rapidly approaching that of the need for running water, and for hotels to continue to take in substantial profit dollars for this very low cost item really rubs me the wrong way. Packaging it with breakfast and a bottle of water seemed over the top for me. ROOM: The room and bathroom were spotless and well maintained. My room had two full size beds. One was comfortable, one felt as if it had recently hosted a water buffalo and had not at all recovered from the experience. PARKING: Valet parking was $48 per day, which was pretty steep, and several times there were extended waits for the vehicle. I think for $20 a day I should be patient, but for $48 a day they should bring the car up instantly and hand me an apple. DELIVERIES: I ordered a pizza from an outside vendor. The first call I got from the front desk was to confirm I had ordered it, and that the delivery man would be right up. Minutes later I received a second call from a bellman informing me that didn't allow delivery people up onto the guest floors for security reasons and that I should come down. I accepted that and went down to the lobby, but it occurred to me that only people who self-identified as delivery people were stopped. They didn't check room keys of people attempting to access the floors (even late at night), and so if you wanted to burgle, rob or assault, they would let you in so long as you weren't carrying a pizza for one of the guests.

  • Great hotel

    08/10/2013

    Hyatt great location, food, services  and the staff were courteous and professional.

    Hyatt great location, food, services  and the staff were courteous and professional.

  • Great everything!

    06/26/2013

    I bought this to head up for a national's game. very impressed with location, great food nearby, and friendly helpful staff. easy check in, check out. the only thing ...

    I bought this to head up for a National's game. Very impressed with location, great food nearby, and friendly helpful staff. Easy check in, check out. The only thing I would have anything negative to say is parking was very expensive, but the staff that took care of us and our car were very attentive.

  • Bad Room Maintenance On A Nine Hundred Dollar Stay

    06/09/2013

    Recently, during a three night stay, at a cost of over nine hundred dollars, i discovered that my room's air conditioner did not work. three times i contacted the ...

    Recently, during a three night stay, at a cost of over nine hundred dollars, I discovered that my room's air conditioner did not work. Three times I contacted the Maintenance Department, and was told by a maintenance engineer that it would be repaired. No success. Later, the group salesperson who handled our group was contacted for help. No results. In the future, I will stay at the hotel across the street.

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