I would not recommend this hotel at all. the air conditioner didn't work, after four hours, they agreed to switch room - 12 midnight got into second room, same problem. ...
I would not recommend this hotel at all. The air conditioner didn't work, after four hours, they agreed to switch room - 12 midnight got into second room, same problem. 3 AM and it is 85 degrees in the room. Finally the second day they fixed but offered no apology, never checked if things were working. We had to call 8 times over the course of 12 hours to get into a comfortable room.
No Hot Water - Shut Off Free Local Phone - Taxi Service was fraud
I've lived in mexico city for over 10 years, so i know what i am taking about. on this trip, i actually stayed in three holiday inn express hotels ...
I've lived in Mexico City for over 10 years, so I know what I am taking about. On this trip, I actually stayed in three Holiday Inn Express hotels during a recent 5 night business trip to Mexico. The Santa Fe and Toluca hotels were decent, with Santa Fe being the best. But the World Trade Center (WTC) Holiday Inn Express was awful. I was only there two nights on business but I had to switch rooms 3 times (twice in one day). The reason was there was no hot water in the room when I checked in to each room. This hotel is relatively new, only built in the last 2-3 years. At first I couldn't tell if it was a design defect or a human (lack of maintenance) error. But as a result of having the recurring problem and the fact that I am bilingual I was able to get the hotel maintenance staff to confess that they have to throw a switch/lever on each floor at the beginning of each shift to recirculate the cold water in the pipes with the warmer water from the floor's boiler. If they don't then only cold water runs to the rooms. The horrible thing was I only figured this out after the 3rd room switch and after I was infuriated that the manager claimed I was "an isolated case". Sorry, but it is statistically impossible to have the same person switch rooms 3 times, on two separate floors (6 and 7) in two consecutive days, and still have the same problem. Other mishaps were that the local free phone service does not work until you tell the front desk to take a block off the line. This is done because they can't trust the maids to not use the phones. Big red flag when the hotel management can't trust their own staff. Meanwhile the guest struggles with the phone lines until they are turned on. Management has no sense to turn off the blocked line when a guest checks in - making the guest do all the work to get the room functioning. Taxi service out in front of the hotel is not the secure and honest type of call-car service taxi (sitio) that exists in Mexico, because they charge whatever rate they want and they do not provide official receipts for the fare. This is illegal in Mexico and is synonymous of an arrangement that is typically done when the hotel manager has a "kickback" that comes from the taxi group. You are better off taking a taxi from the street, though the hotel is located on a side street that has minimal taxi flow making it even worse to find an alternative. Free breakfast was mediocre at best.
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