Guest Reviews

Overall Rating: 5 Reviews


  • traditionally good westin

    07/23/2012

    Great bed, sheets, shower. very clean and very comfortable. i was disappointed that for the price, it didn't include free wifi. i took my laptop and went out to ...

    great bed, sheets, shower. very clean and very comfortable. I was disappointed that for the price, it didn't include free wifi. I took my laptop and went out to the shopping center that is attached and used the free wifi outside. Otherwise, it is attached to a great shopping and dining area and in very close proximity to the Space Center and museum.

  • Very nice hotel in a great location with plenty to do.

    11/29/2011

    The staff was very friendly and customer service oriented. we were there for my son's hockey tournament. he had very early games so i called the front desk and ...

    The staff was very friendly and customer service oriented. We were there for my son's hockey tournament. He had very early games so I called the front desk and asked if we could have a late checkout which would allow us to get up and go and not worry about packing and checking out. They pleasant and accomodating.

  • Wonderful Experience

    08/07/2010

    Stayed here while visiting our son and his wife who just moved to huntsville. great location with plenty to do and see in the immediate area. staff bent over backwards ...

    Stayed here while visiting our son and his wife who just moved to Huntsville. Great location with plenty to do and see in the immediate area. Staff bent over backwards to fulfill our every need. The beds were extremely comfortable and the whole room just seemed to say "Welcome to Huntsville, come in and enjoy your stay"!

  • New, clean, great price, good food

    03/25/2009

    I got a great deal from online travel website on this location. convenient to the space museum and attached to a very nice outdoor mall. i am very picky with ...

    I got a GREAT deal from online travel website on this location. Convenient to the Space museum and attached to a very nice outdoor mall. I am very picky with hotels and this was clean, fresh, and comfortable. The food was way better than expected. Room service took a little too long but that's my only complaint.

  • Poor customer service

    01/07/2009

    We hosted our wedding reception at the westin huntsville. though the price was much higher than anywhere else we looked, we expected the service to be superior and well worth ...

    We hosted our wedding reception at the Westin Huntsville. Though the price was much higher than anywhere else we looked, we expected the service to be superior and well worth the extra money. Wow, were we wrong! The Westin failed to meet any of our expectations. The experience left the impression that the hotel staff are unable to communicate internally. The catering staff took three tries to list our order properly and still managed to run out of food, even though we overestimated our headcount. They also ran out of our selected alcohol 20 minutes into the reception, making a lower quality substitution, and later lied to us about the quantity they had prepared. All of this following a disastrous reservation process for our guests: what turned out to be a problem with their computer systems resulted in many of our guests being told that our room block was full, that they would have to make multiple reservations to cover their stay, that they would not get the reduced rate, or that there was simply no room for them at the Westin. While tracking down this problem, the hotel asked us to contact our guests and have them cancel and rebook to fix the problems instead of taking responsibility to make the corrections themselves. All of this cost me valuable time in the weeks leading up to our wedding, confused our guests, and made us look like poor hosts. To add insult to injury, the Westin has failed to follow through on the compensation package we were offered. We've been in a dispute over what they ""remember"" for months when they failed to provide a written agreement as promised--this from the same people that were unaware of the problems during our reception until we called them after our honeymoon. Bottom


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The Westin Huntsville
RealAdventures
The Westin Huntsville
Huntsville, Alabama Hotels & Resorts
The Westin Huntsville blends sophistication, elegance, and classic southern hospitality with the unique surroundings of Bridge Street Town Centre.

Starting at $129 Per Night

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The Westin Huntsville
6800 Governors West NW
Huntsville, Alabama 35806


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