Guest Reviews For Fairfield Inn And Suites By Marriott Kansas City O
Overall Rating: 4 Reviews
Bugs in the bed and ants in the food area
I attempted to stay in this hotel the hotel on july 20. we came in late and noticed small bugs on the bed, and then i noticed one on me. ...
I attempted to stay in this hotel the hotel on July 20. We came in late and noticed small bugs on the bed, and then I noticed one on me. I talked with another lady and she said that she had noticed bugs and ants in the food area. When I talked with the desk they wanted to move me to another room and were clearly not trained on how to handle this situation. After much discussions the hotel said they would give me my money back for not staying the night but it would take some time. I still have not received my money. I did purchase some spray for my luggage and clothes and asked to be reimbersed for the cost of that. They refused to honor my request for that. They reported that their staff was trained to spot bed bugs, but this was clearly not the case with the women I spoke with. Because of the service that I received from the staff and manager I will not be staying there again.
We stayed at the fairfield in for six nights. on check-in we requested a room with a refrigerator since we have a toddler who needs milk refrigerated, and because ...
We stayed at the Fairfield in for six nights. On check-in we requested a room with a refrigerator since we have a toddler who needs milk refrigerated, and because my wife has special dietary needs. We were told that because we booked through the travel agency no changes could be made. We offered to pay extra. There were rooms available with refrigerators but we could not be moved to one, no matter what. If it were easier to cancel the reservation and find another hotel we would have. We won't stay at this property again. The rest of the staff was great and the property itself was in good shape.
My wife and i stayed at this hotel while we were in town for a company christmas party. the room was very nice and laid out like a suite. from ...
My wife and I stayed at this hotel while we were in town for a company Christmas party. The room was very nice and laid out like a suite. From the looks of everything, this is a newer hotel. It is located in a good area of Overland Park, and has lots of shopping opportunities if you are so inclined.
I'll probably stay there again!
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