This is our 7th stay in gatlinburg and our first at this facility -- a friend recommended it. overall, we liked the hotel -- it is within walking distance of all the ...
This is our 7th stay in Gatlinburg and our first at this facility -- a friend recommended it. Overall, we liked the hotel -- it is within walking distance of all the shopping and eating in Gatlinburg while not be right in all of the busyness. It is right across the street from the river and the area is quiet. We especially enjoyed the hot tub and the fire ring outside (was always lit) -- we were out there just about every evening to decompress with the free cookies and coffee/tea.
We only had two problems - 1) when we got in our room, one of the pictures on the wall was broken with loose glass. It looked like they have vacuumed the area, but the picture was still on the wall. The hotel came and got it as soon as we called and the picture was back on the wall in a couple of days. 2) the pillows on the beds were really bad -- too soft and thin to really use. We tried doubling up, but it still wasn't enough. We will be bringing our own the next time!
The hotel was nice and in a great location off of the main strip. my wife and i walked wherever we need to in gatlinburg. driving to pigeon forge was ...
The hotel was nice and in a great location off of the main strip. My wife and I walked wherever we need to in Gatlinburg. Driving to Pigeon Forge was quick (10 minutes from hotel to Pigeon Forge city limits), but I would chalk that up to the time of year as much as the hotel. (We were told September was a slower month in terms of number of visitors.)
The cost of the hotel was fairly high considering breakfast was not included (although we did pay for the breakfast one day and it was pretty good!). Wi-fi was included.
For the most part, cleanliness was okay. We gave a 2 rating because of one issue where the toilet obviously was needing to be cleaned (I know... kinda gross to talk about) and the maid didn't do it. If maid isn't going to clean toilets, at least provide a toilet brush.
Only other issue was one night the fire alarm started beeping at us every couple minutes (indicating a dying battery?). Probably would be good for the hotel to take up a program that proactively replaces the batteries instead of interrupting a guest's night of sleep.
Overall, we would recommend it if you want to spend the money.
This hotel is very nice and welcoming. the bed is insanely hard though! turning it down to soft does it make it soft at all. also i do believe we ...
This hotel is very nice and welcoming. The bed is insanely hard though! Turning it down to soft does it make it soft at all. Also I do believe we got the worst room in the hotel. We couldn't even see outside because there was the top of another part of the hotel right in front of our window only. AND it had a light in it that shown in our room all night long. But overall it's a very nice hotel with wonderful staff and I would stay here again. Just not in room 211.
Very pleasant staff - felt very welcome. Quality in all aspects - room, food and
Room was great. the hotel location allowed us to walk to shops, attractions and dining - just kept the car parked in the free parking area. the staff was very helpful ...
Room was great. The hotel location allowed us to walk to shops, attractions and dining - just kept the car parked in the free parking area. The staff was very helpful and friendly - felt very much at home.
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Hilton Garden Inn Gatlinburg Gatlinburg, Tennessee Hotels & Resorts The Hilton Garden Inn Gatlinburg hotel in Tennessee is conveniently located on River Road less than 100 yards to the entrance of The Great Smoky Mountain
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