Guest Reviews

61 Reviews   

  • Happily Surprised!

    09/07/2013

    I loved my stay at this hotel. the room was clean, beds and pillows were comfy, amenities were stocked, housekeeping was excellent, front desk greeters were helpful, and the views ...

    I loved my stay at this hotel. The room was CLEAN, beds and pillows were comfy, amenities were stocked, housekeeping was excellent, front desk greeters were helpful, and the views from the balcony were stunning. My room was renovated, came with mini refrig, coffee maker, and plenty of space. Frogs made little birdlike sounds, so I didn't find them disturbing. Perfect location for Hilo!!

  • Updated rooms are BEAUTIFUL!

    08/15/2013

    I brought a family of 19 people to hilo and was worried after reading some of these reviews. i contacted the hotel and they told me that they were renovating ...

    I brought a family of 19 people to Hilo and was worried after reading some of these reviews. I contacted the hotel and they told me that they were renovating their rooms floor by floor so I asked for renovated rooms. The rooms were beautiful. The view out the ocean view windows was beautiful. The staff was great. The lobby was most attractive. I can't say enough about our stay. We ALL enjoyed the hotel and the area.

  • ok

    04/12/2013

    Ok hotel, rooms need a little update. with that said, would stay again. everything i read said this was the nicest of the hotels in hilo. but, have only stayed ...

    ok hotel, rooms need a little update. With that said, would stay again. Everything I read said this was the nicest of the hotels in Hilo. But, have only stayed here, so nothing to compare to. My nickname on here just came up, couldn't change it. It stated nothappyfromroseburg, not unhappy.

  • Nice place to stay in Hilo

    12/07/2012

    We had a very pleasant stay for 3 nights and enjoyed the place. the only drawback was that the rooms do not have free internet. i would not mind paying ...

    We had a very pleasant stay for 3 nights and enjoyed the place. The only drawback was that the rooms do not have free Internet. I would not mind paying a fee, but $10/day is outrageous. Fortunately ,there is free access in the lobby, which is often has a number of people computing away. It's relatively quiet there except at night when the Koki frogs begin their racket, but there's not getting away from that in Hilo.

  • Decent for the Money

    06/22/2012

    The hotel is good compared to the others. parking is great and the elevators are fast. the main issues that i have with this hotel is that there is no ...

    The hotel is good compared to the others. Parking is great and the elevators are fast. The main issues that I have with this hotel is that there is no refrigerator (a small one would due) and there are limited channels on the television. Also, the television is designed so that it will accept no imput from other devices such as lap tops or dvd players so you can't watch your own media or movies. All in all, if you are going to Hilo, this would be one of the better hotels to stay in.

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