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Guest Reviews

16 Reviews   

  • I was not happy with the accommodations and service from this hotel

    06/13/2012

    We were only given towels for one guest when there were two of us. when i asked for the second set, i was told that there were no more towels ...

    We were only given towels for one guest when there were two of us. When I asked for the second set, I was told that there were no more towels and that I should have asked earlier. Why should I have had to ask? There should already have been two sets in the room when we signed in. The heater was so loud that we had to turn it off, so we were very cold at night. There were no extra blankets that we could use to warm ourselves up with.

  • Very pleasant hotel, excellent pool area for kids, staff all very helpful and fr

    11/18/2011

    I had a horrible hotel experience the night prior to my stay at this best western and checked out a day early. so happy that i chose this hotel to ...

    I had a horrible hotel experience the night prior to my stay at this Best Western and checked out a day early. So happy that I chose this hotel to stay my second night in town, it was a refreshing change from my prior choice which was NOT a Best Western.

  • quiet, close to everything

    11/15/2011

    We live about 2 hours away from reno and are frequent visitors. we usually end up staying at the peppermill or downtown somewhere because casinos are generally cheaper. but this ...

    We live about 2 hours away from Reno and are frequent visitors. We usually end up staying at the Peppermill or downtown somewhere because casinos are generally cheaper. But this time we decided to stay at this place because it was also affordable and we had our two young girls with us (which entails carting all their stuff around; through a parking garage, through a casino, up elevators, etc.. it gets to be a lot). The airport plaza is super easy to get in and out of with young children. Lots of parking, easy to find, close to everything. The staff was very friendly, the rooms were clean and comfortable and it was quiet. We're definitely planning on staying here again!

  • We would not stay here again for numerous reasons!!!

    06/05/2011

    We chose this hotel because out daughter was staying there, but would not stay there again for numerous reasons.... staff.....i will say, the front desk people were very cordial, ...

    We chose this hotel because out daughter was staying there, but would not stay there again for numerous reasons.... STAFF.....I will say, the front desk people were very cordial, but the restaurant staff on the other hand, were not...We did not eat there because, after waiting 10 minutes and not being acknowledged, we left...Thank goodness there were a couple good breakfast places close by that were happy to get our business.... CLEANLINESS..The room had not been cleaned thoroughly..There was hair in tub, which meant it wasn't cleaned and my elderly mom refused to use...There was a sock in plain site on floor, which meant place was not vacuumed and furniture was dusty, which meant it was not dusted for some time....The beds did seem to have clean sheets and pillow cases, thank goodness! The BATHROOM ARRANGEMENT was the WORST I have EVER SEEN...The toilet and tub were in separate room, which was good, but the vanity sink was seen immediately as you opened the room entry door...In fact, when we were opening our door, the man in room next to us opened his door and you could not help but notice his wife brushing her teeth...Thank goodness she was dressed....I don't know if all rooms in hotel are like that, but there is ABSOLUTELY NO PRIVACY with that TERRIBLE ARRANGEMENT....

  • Luxurious and quiet. An outstanding choice.

    02/03/2011

    This is probably the best motel stay i ever experienced. i needed a place to stay overnight before catching a plane back home after visiting lake tahoe. reviews on line ...

    This is probably the best motel stay I ever experienced. I needed a place to stay overnight before catching a plane back home after visiting Lake Tahoe. Reviews on line were very positive, but they did not do the place justice. The staff was awesome and helpful, the place immaculate and luxurious. Food was excellent, the room was huge. I loved the experience.

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Listing # RA-1086526